APOLLO_MOTORHOME CAR RENTAL REVIEWS IN NEW ZEALAND

Excellent!

Waited too long, it took us 5 hours to get the car

Overall service was average. We were not attended to for half a day and had to actively seek out staff. The pickup process was self-operated at a kiosk, but the car's condition was excellent.

Overall satisfactory service, but the wait time for picking up the car was quite long.

Scam company. At the start of our trip, a Chinese-speaking customer service representative persuaded us to choose a luxury package for 928 NZD, claiming we wouldn't have to clean or worry about anything. They confidently assured us that we just needed to drop off the keys at the end of the trip. When we returned the car, the Chinese-speaking representative was nowhere to be found. Instead, a heavy-set person greeted us and demanded we pay 250 NZD because the floor wasn't cleaned and the walls weren't wiped. They didn't allow us to clean it at their store or nearby. We argued that the package we purchased included cleaning, but they denied it, stating that it was just something the employee said and only the manager's words mattered. We were forced to pay 250 NZD.

The process of picking up the car was extremely slow, even though I had pre-registered online as required. The actual waiting and processing time on the day was three hours. The main reason was the lack of staff, who were also doing multiple tasks, such as answering hotline calls in the middle of helping customers. The handover of the vehicle was rather careless; they started serving the next customer before fully addressing my questions. It was even more frustrating when I was left to inspect the car myself and couldn't find anyone to assist when I had questions. When I asked another staff member for help, they coldly refused, saying they were not familiar with my order and were too busy, and insisted I continue looking for the designated staff without offering to help (e.g., by contacting the assigned personnel).

Professional. Both the store and after-sales technical support are very professional! Because of a tire change that delayed our rental by 3.5 hours, they refunded us half a day's rent.

Waited an entire day to get the car, very frustrating. The rental company said it wasn't their responsibility. If it's not theirs, then whose? We lost a day's worth of our journey and had to rearrange the entire trip. Who will compensate for this loss? Extremely dissatisfied, would not recommend renting from this company.

The shuttle service staff were absolutely terrible. We waited at the airport for over 2 hours without being picked up. They claimed to have come by twice without seeing us and made no effort to call back or look for us. Other companies' staff came to the entrance to ask around, but the shuttle staff never attempted to contact us within the two hours. We finally noticed a vehicle with the company logo and made our way to the rental company. After we were picked up, the staff's attitude was very poor. The return was almost delayed due to the company's staff negligence and mistakes, nearly causing us to miss our flight. The shuttle lady was still dragging her feet and, despite knowing our tight schedule, she shouted at us, saying it wasn't her problem if we missed our flight.

A young woman lacked patience and was afraid of the cold, unwilling to go outside to teach me how to put on snow chains.

After contacting the company at the airport, they quickly picked us up. The campervan's price was very reasonable, and its condition was good. It accompanied us for over two thousand kilometers.

Purchased super insurance in China. Due to the language barrier, the store charged an additional over 200 SGD. Despite multiple calls to the local rent a car service, no one answered. It's practically useless. Rent a car service cannot provide effective help to those who do not understand foreign languages.

The car's condition was acceptable, but a bit old. The company does not accept cash payments, and the credit card fee is relatively high.

Forcing full insurance, high deposit fees