ALAMO CAR RENTAL REVIEWS IN SPAIN

Average

Initially, we were given a new 7-seater Sorento with 1300 kilometers at Atocha. It had all the features and was easy to drive, but it was uncomfortable for six of us. After discussing, we found that only the airport had an Optima available. So, I drove the Sorento to the airport to exchange it for the 75000-kilometer Optima. The car was in decent condition, no insurance sales pitch, and the exchange process was smooth. Overall, a good experience!

When picking up the car, it had two bars of fuel, and we returned it with the same amount. However, they still charged us for fuel. The staff acknowledged the mistake when we questioned it, but a month has passed and the refund has not been resolved. Additionally, we had already purchased super insurance at the time of booking and showed it to the staff when picking up the car. Yet, the receipt at return included insurance charges and related taxes. These additional fees amounted to two-thirds of the original rental cost. This is the first time we've encountered such an issue after many self-driving trips both domestic and abroad.

Satisfied

They promised to change the car the next day but their attitude was extremely rude and provided no explanation. If they had told me on the day of pickup that they didn't have the model I wanted, I would have just left. Why make a promise if you can't keep it? On the second day, their attitude was even worse.

The service was excellent, very fast, and the car was very new.

Quite satisfactory

Very satisfied

Very satisfied; the car we received was a new model with only 500 kilometers on it. There were three significant scratches during the car inspection, which were confirmed by the store, and returning the car was hassle-free.

Very satisfied! The staff speaks excellent English, communication is smooth. They are proficient in car rental procedures and provide professional service!

Extremely dissatisfied. I didn't get any car, and the rental company didn't refund me, they just took my rental fee. I only had a scanned electronic version of the translation document. I called the store's customer service to ask, and they said it would be fine to rent a car. However, when I got to the counter, the staff said the original document was necessary. Even after showing them the customer service call records, they said it didn't matter who I spoke with, they wouldn't let me get the car. Then I called the rental company customer service, who said they couldn't do anything, neither resolve the issue nor refund me. So the money was wasted, the store didn't give me the car, and the rental company took the money without any refund. I've rented cars in Europe many times, even in situations where I didn't have the original documents or a credit card, and never had a problem. Even if I couldn't rent the car, I could still negotiate a refund afterwards. This time was truly terrible, I don't even want to give one star. The rental company is really awful! I advise everyone to choose local rental platforms when renting cars in Europe. Even if you can't get the car, you can get a refund, and stay away from Alamo. The customer service and the counter staff work together to scam people.

The car pickup was quick. Since the reserved car was being washed, we had to wait for 20 minutes, so they gave us another car instead. It was new and easy to drive.

I think the service is really good. However, if it's your first time renting, be sure to ask clearly about the pickup and drop-off procedures.

Waited in line for half an hour only to find out the reserved car model was not available. Couldn't get a refund, had to settle for a manual transmission car.

Everything else was fine, but finding the pick-up and drop-off locations was very frustrating. Also, the store's contact number is a general customer service line that is difficult to reach a real person and not directly the store, making it very inconvenient to get in touch.

The queue time was quite long, waited for half an hour due to limited availability of 7-seater cars.

The reception was warm and efficient, with straightforward pick-up and drop-off procedures and no hidden charges.

The staff had a poor attitude and looked displeased, like we owed them money. The wait time for the car was long. Only the store in Spain was like this.

The car I got was much bigger than what I booked. The roads and parking lots in Spanish towns are extremely narrow, making it difficult to drive. The car was in poor condition and had a broken taillight. The most ridiculous part: they gave me a car with 8 liters of fuel and either I had to return it with at least 8 liters, or prepay for a full tank and return it empty. This policy clearly aims to take advantage of you, as it’s nearly impossible to return it with exactly the same amount of fuel. I've rented cars in multiple countries over the years, and this is the first time I encountered such a situation! The contract amount was wrong, and the staff said they would send me the correct contract later. I waited for 4–5 days but received nothing. After multiple attempts to coordinate with the rental car company’s customer service, I finally received it, but it still had errors. This country just feels unreliable overall!

The car was significantly larger than the one I booked, making it difficult to drive and park on the narrow roads and parking lots of Spanish towns. The car was in poor condition with a broken rear taillight. The most ridiculous part was the fuel policy: they provided the car with 8 liters of fuel and required either returning the car with no less than 8 liters or prepaying for a full tank and returning it empty. This mechanism is clearly designed to take advantage of customers, as it's impossible to return the car with exactly the right amount of fuel. In many years of renting cars in various countries in Europe, America, and Australia, this was the first time I encountered such a policy! The contract amount was incorrect. The staff promised to send me a corrected contract later, but after waiting for 4-5 days and following up multiple times with customer service, I finally received it, but it still had errors. The overall experience in this country felt very unreliable!