ALAMO CAR RENTAL REVIEWS IN SPAIN

Car was ok , there was a smell of diesel in it.

This car rental experience in Spain was the worst I've ever had abroad. Firstly, I booked a Mercedes E-Class luxury sedan, but they gave me a DS7 in poor condition instead. They insisted it was a car of the same class and that it was the last car available at the location, so I had to take it or wait a day or two for another car, which felt like a complete scam. Secondly, the service was incredibly arrogant. Even though I booked to pick up the car at 10 AM, the staff refused to open the doors for me. I waited from 9:30 to 12:30 to get the car, and the entire process was slow. Additionally, the car I received had a tire malfunction warning, and the staff insisted it was normal, causing the car to wobble for the first half of my trip. I had to visit several other branches in different cities to barely fix the issue. When problems arose, the store did nothing to help and pushed all responsibility to the rental company, resulting in delayed handling of any emergent situation. Overall, this experience deserves a negative review for the rental company.

Very quick process with car pick-up and return. Very friendly staff! Will definitely use again.

Quick booking process.

Excellent

The service is excellent.

The fuel upon receiving the car was 1/2 tank. It is complicated to calculate the return

Very good

Very satisfied

Full insurance was charged both domestically and in Spain! Everyone, do not buy any insurance or full coverage on domestic platforms. Purchase it at the car rental office instead.

The service attitude is very low-quality. I do not recommend this rental company.

Excelente atención de álamo.

Ok.

Terrible service experience. Couldn't rent anything, but still had to fill in the car model. Will never use this platform again.

Muy buena compañía, muy buen servicio.

El app es muy amigable y fácil de usar.

Constantly pushing for insurance sales, unclear and excessive charges. They initially gave me a compact car instead of a midsize one. After an hour of negotiations, I got a Jeep and they asked for more money. It took another half hour to get the charge waived. The billing was very suspicious. I've rented many times, and this was the worst experience.

Though we had already chosen insurance on the Zuzuche website, the rental company still charged us for insurance. They explained that it was because the insurance policies are handled by two different companies, and many people end up buying insurance again.

Satisfactory

Overall, this is one of the better car rental companies in Barcelona. The location is easy to find, and the cars are relatively new, like a 2023 Mini. The staff recommended an upgrade, but it was very cheap, only 10 euros per day, and there was no pressure. They only asked about insurance once, so the whole process was very smooth. The only issue was that their customer service phone number couldn't be reached. For late-night returns, you can just use self-return.

The car was in perfect condition and it drove very nicely. It also had very low gas consumption, which we really appreciated.

Very easy platform to navigate. Competitive pricing. Many options from which to choose.

Satisfied, but there were still insurance sales pitches.

Very satisfied.