A3 didn't give me a 1.4 Yeti. Are these the same cars? There's not even a display screen! Shouldn’t a substitute car be at least as good? They turned hostile immediately when I refused to buy insurance. So cold and scary!
Long queue at the pickup point, limited English skills, and upselling behavior; excellent service at the drop-off location, fluent English, and shuttle service provided.
Poor service. When we returned the car, we showed them the penalty ticket and asked if anything needed to be done. They said there was no problem, but later they brought up the ticket again and charged a service fee without helping to resolve it. I've never seen such a terrible company.
The rental counter staff kept pushing us to buy insurance and threatened that we would have to pay 1600 Euros for any collision if we didn't buy their insurance. No matter how much we explained that we've already bought comprehensive insurance in our home country, she didn't understand and insisted that we would be responsible for any damages.
The actual price was much higher than the booking price. For customers with limited English, there were many additional charges that were not explained. There was no inspection sheet during pickup and no receipt during return. They just asked for a signature on a PDA screen.
The return process was simple and efficient, very good. When picking up the car, they checked my Chinese driver's license, Dutch passport, and China Bank Visa card for a long time and said it was not acceptable. After explaining for a while and showing my long-term work visa for China, they finally gave me the car. Their staff have different levels of competence.
The Avis counter staff at Barcelona airport said that I don't need to refuel the car, claiming that the company's fuel charges are the same as the gas stations. I used less than half a tank and didn't refuel before returning the car, but later I was charged for a full tank. This staff member seriously misled me about the fuel price and refueling rules, avoiding the important details, which is completely fraudulent.
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