LOCAUTO CAR RENTAL REVIEWS IN ITALY

The pickup was fairly quick but the drop off was painfully slow an be there wasn't even anyone else waiting before us! We missed a shuttle and had to wait simply because of the slowness

car was much smaller than we booked. had challenges to fit the luggages. they said its in the same category.

Small company, relatively efficient

Awesome customer care. Accompanied to the car by a series of very polite ladies. Car was a brand new Fiat 500L (650km on the clock), which was a slight disappointment having chosen a VW Golf, but the car was super clean, full of fuel and well prepared, so can’t really complain. Would recommend 100%.

Fairly straight forward, €10 cheaper than rental companies’ own site for 5 day rental

10/10

The pickup time was horrible.

We were told the vehicle was a Toureg or similar, and at pickup, they said Locauto does not have these type of vehicles.

Locauto was unable to read two credit cards saying that the cards were “blocked”.....no alternative solution was provided as the person at the desk was not collaborative, so we never got access to the car . Luckily SIXT car hire 5 meters away was open and of course, as it always happen to me as I book cars everywhere in europe since years with my credit card, we took another car. Nonetheless, we paid 85 euros instead of 25 because Locauto was: - unable to read the card correctly - unable/unwilling to give help and also a little unpolite to be honest. As we booked with Easyrentcars they just said “check with the broker” as we weren’t even their clients..... So my experience with locauto was absolutely terrible . No IT capabilities, poor customer service , bad attitude

Car from Locauto was fine. Expensive but that is just what you get with an automatic car in Europe in August

Great as always

The attitude was very poor. They automatically canceled my reservation just because I was one hour late. Since I had prepaid the full amount, I couldn't get a refund. Extremely bad service!

Recieved an upgrade of 30€ for a whole week. Very good Diesel from Locauto.

There was an issue with the automated system that caused a delay picking the car up. Staff were efficient, helpful and apologised for the delay.

The office is not clearly indicated when you landed at the airport People are nice at the offices (pick-up and drop off) But when I drop off, they don’t check the car because I left my wallet inside and this is the next customer who write me to inform the lost

Terrible experience picking up the car

There was an insurance upsell when renting the car in Rome, but it was okay. Returning the car in Florence was a hassle just as others described. They nitpicked and claimed a small, barely noticeable mark on the front hood was an accident and wanted to charge a few hundred euros. Arguing was futile due to the language barrier. Although I had been warned to take photos and videos during pickup inspection, such tiny marks wouldn't typically be a concern in my country. So, be extra careful. Luckily, I had purchased comprehensive insurance in my country, so we'll see how the claim process goes. The Chinese customers returning cars after me seemed fine; too bad I forgot to ask where they bought their insurance and what kind they got.

Easy and very helpful

The staff was extremely slow. It took half an hour to serve the person before me, testing the limits of my patience.

Very slow

Picked up car at Venice Marco Polo airport. Counter is located in parking P1 third floor. Checking out the car was a smooth process. The car was clean and in good condition. Had a punctured tyre during the trip and they provided a workshop for us to repair. Overall communication was very good.

Contacted the UK call center for more information. They were quick to pick up and respond to all inquiries.

Locauto did not have the type of vehicle specified when I created my booking at all. Had to agree to drive in a vehicle with less space, leading to difficulties having all luggage in the car, and cramped seating.

Tout est excellent, sauf longue attente au comptoir, ce qui est normal vue la periode très touristique.

Tout s'est très bien passé!