All so easy and efficient. Quick pick up and drop off compared to what I expected! Wasnt pressured to by anything extra. He staff were lovely. Got the car from the city not airport. Really nice new car. Clean, not much mileage. No problems with it at all served us well for 6 weeks across NZ.
“From Auckland to Christchurch, New Zealand Grand Loop, Cross-Sea Ferry”
About AERODRIVE:2.0/10
When returning the car, there was a Taiwanese server. I asked her in English if she spoke Chinese, and she replied in English that she didn’t. But when I went out to return the car and came back for the paperwork, she was fluently speaking Chinese with two other Taiwanese people. Isn't that frustrating? I returned the car at the Christchurch airport location. It was a female server, suspected to be Taiwanese. Please take action!
our flight was delayed and we arrived in wellington after 6pm.nobody was thereand no one answered the mobile phone no given.we had to take a taxi which cost us $76.and had to come in the next day to collect the car.Not very satisfactory.
They did not have the car I requested, and tried to "upgrade"me to a larger car. Unfortunately, bigger does not always mean better when hiring cars to drive around an unfamiliar city. They then tried to give me a car that cost more per day. Eventually, they managed to "find" a car that was more suitable -- why it was not offered in the first place is a bit of a mystery.
Had trouble locating customer service kiosk at christchurch airport since there was another rental car company with a similar name. Name should have been clearer or at least given a heads up which name to look for. Or maybe someone waiting by the arrival.
“This rental was from Wellington to Auckland in New Zealand, with sightseeing along the way.”
About AERODRIVE:10.0/10
There was staff at the airport to hand over the car, and the process was quick and simple. Most importantly, the car was in great condition and the price was reasonable. Plus, diesel cars save a lot of money!
My only complaint is that the car was too big. The counter man showed us a picture of a Toyota hatchback- which was great and what I wanted. The actual car was a big, boxy South Korean car with sports tires. It was much bigger snd clunkier than I wanted. I wish they had given us the car we wanted and not the one we got.
I clearly bought full insurance on Zuzuche, but when the windshield was chipped by a stone, they asked for over 3000 NZD in compensation at the time of return, saying I should claim it back through insurance later. The process and paperwork are handled by the rental company, so why should consumers have to pay upfront?
If you don't purchase the car company's insurance, you'll have to pay up to 2500 NZD for any accidents, and further processing is very slow. The car rental service only responds by telling you they've urged again. The experience was not great. I recommend skipping the car rental service's insurance and directly buying the car company's insurance.
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