ASIA CAR CAR RENTAL REVIEWS IN MALAYSIA

Like: Easy to locate kiosk, staff gave clear instructions and affordable rates.
Dislike: The car can be cleaner. There were crumbs and some leftover food from previous renter.

Slow service, staff not present

Charge too much on little damage on car!

I had to wait for more than half an hour to drop the car, nobody was picking up the call to come to collect the car, then I ran upto the counter to get someone to take the car and then we came back to inspect the car with the luggage and then again rush back to airport departure as i had wasted more than 30 mins for this process at the peak time when I had to catch the flight, at the time of drop try to understand the customer cannot invest time in these activities as he has to catch the flight.

Perfect

The staff generally had a good attitude. During pickup, they ask you to record a video of any scratches or issues on the car.

I was told everything was good when drop off. The car was examined carefully by the drop off staff and I was told all was good. Afterwards, received call stating the petrol was not full despite filling the petrol full and bar was full during the drop off process and charges extra for petrol. I don't have time to return to the drop off/argue as already boarding for my flight.

I arrived at the counter at 4 PM but no one was there. When I called, only the first call asking for the address was answered, the next seven or eight weren't picked up. I waited for more than 20 minutes. The staff at the next counter even helped call them. They finally arrived late. When checking the car, they said even the tiniest scratches or dents would cost hundreds of ringgits in fines. When I rented in Langkawi, it was never this serious. I was so scared that I recorded a video and made them note every tiny scratch. When picking up the car, I asked about getting a Touch & Go card for the highway. After explaining, they offered to sell me a colleague's card for 58 ringgits, including 43 ringgits of toll credit! Did they think I was stupid? They were making a 5-ringgit profit off me. I refused their offer, and they said there was no markup, it was the same price. I want to alert my friends from China not to be scammed. A card only costs 10 ringgits. Buy it from the far-left lane when entering the highway for 10 ringgits, and then top up with cash on the far-left lane when exiting. A round trip from Kuala Lumpur to Melaka is just over 30 ringgits, not 30 ringgits one way. Don't top up too much. If you run out of money, use the leftmost manual lane. Malaysian highways are very cheap, costing less than 20 cents per kilometer. When returning the car, we arrived at the designated parking lot at 7:50 PM. The three contact numbers all claimed 24-hour service. We called each number several times and finally got through after ten attempts. We waited another ten minutes for the staff to arrive. What if we had a flight to catch? This wasted so much time. Extremely dissatisfied. Will never rent from this company again.

Like: Helpful team at pick up , good value for money for a good car
Dislike: Nothing

Helpful staff. Upgraded to a bigger car. The car was clean. Smooth drive.

We arrived at midnight in heavy rain with lots of luggage and our child. We hurriedly picked up the car and checked for any scratches. The staff member assured us there wouldn't be any issues and that minor problems wouldn't matter, so we quickly took the car. When we returned it, the head of the rental company found a 3cm black scratch, likely from a stone, which could probably be removed with some waxing. Also, they didn't let us check thoroughly when picking up the car and told us minor issues wouldn't matter. The scratch might not even be from us. They insisted we pay around 2000 RMB, but luckily, I had full insurance, so we sorted it through insurance. I feel this company lacks integrity, offering low-cost rentals and then charging high fees for damages or committing insurance fraud.

Overcharged

Staff are very friendly. Very easy and smooth process to pick up & drop the car. I got free upgrade to the bigger car. Many thanks to the staff. Will surely come back to rent again. Thank you Galaxy Asia

Despite our flight being delayed, the car rental company's customer service promptly answered our call at 1 AM and assured us we could still get the car later. Both the car pickup and return were handled swiftly, and even when we had a flat tire during the journey, they checked the car quickly and didn't cause any trouble. The service attitude was excellent, and they were very considerate towards customers. Highly recommend.

Anderson and Faizal were very clear in their explanation. Always smiling and always checking that we understood. They also reminded us about the need for parking coupons and Touch an Go cards - and where to get them Was a lot more confident after that and enjoyed riding around for 4 days The Full tank to Full tank policy was GREAT!!

Friendly and efficient customer service

The car wasn't very new, with an odometer reading of 13,000 kilometers that had clearly been altered. At pickup, I was given a Honda City with wheels produced in 2016. The left front tire had two deep 3mm dents, posing a high risk of a blowout, so I refused to take it. They offered me a Perodua instead, and after replacing the tires the next day, I drove from Kuala Lumpur to Ipoh to switch cars.

Average

Agent didn’t mark tiniest scratch when I checked out saying such small scratches(probably from branches) were OK but when I returned the car another agent made a small deal out of it and asked if I took photos of all the tiniest scratches

The service was poor, no clear instructions before driving, and unlike other rental companies, they don't offer free touch n go cards.