Overall was excellent, just the PIC was too defensive during explaining the car risk & liabilities. Maybe the PIC can be more relax so customer will not think too much on road risks.
As a tourist from Hong Kong, it was convenient that the staff could speak Mandarin and Cantonese. The vehicles were new and clean, and the staff were polite. The process for both picking up and returning the car was quick. They also provided useful tips for driving on the road. I will definitely rent from them again next time.
Difficult to find the rental car pick up location. No signs in airport. We walked around for 20 to 30 minutes before we found someone who knew where to direct us.
Vickey Chia is a very nice staff who is very friendly and helpful. She was very patient to answer all my questions. When I didn’t know how to drive to petrol station from airport, she even drove and lead me to the station. I should special thank to her for all support she provided.
All the best to Vickey and SURIA.
About QEEQ:10.0/10
The location of SURIA provided on EasyRentCars was a bit confused. It shows it is available to get car from KLIA2 but actually SURIA is only located at KLIA, which mislead me to cancel and reorder.
staff is very helpful & polite... the rental is also reasonable. They provide shuttle service from Klia 2 to rental center which located at Klia, the shuttle driver is a kind uncle... all the procedures are smooth and fast, i get my car within ten minutes... i will choose this company next time if i want rent a car again. THANKS SURIA!
“Good experience in general , could have been better if the car can be picked up right at the airport”
About SURIA:8.3/10
The car wasnt ready to pick up at the airport, instead, a staff drove to meet and take us to the airport car park nearby (abt 5 mins ride) for car pick up. It would be much better if they can arrange to pick up the car right at the airport. The staffs were nice and helpful though.
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