The car is in tip top condition. The pick up was very smooth. The dealer is very friendly. Instructions are very clear. Handover process is exceptionally great.
was booking a Honda BRV. but got the flat. They have asked me to change to slightly newer and bigger car, Perodua Aruz. Since I was in rush, I just say yes. Though it is newer and bigger, but the car is really not good overall. And I believe BRV is totally in higher price range compared to Aruz. And of course, due to rushing to take the Aruz, the car is not clean at all.
About QEEQ:10.0/10
I should have gotten cheaper price if I go for Perodua Aruz in the first place. Meaning Im paying higher for BRV, and got Aruz.
Overall was excellent, just the PIC was too defensive during explaining the car risk & liabilities. Maybe the PIC can be more relax so customer will not think too much on road risks.
As a tourist from Hong Kong, it was convenient that the staff could speak Mandarin and Cantonese. The vehicles were new and clean, and the staff were polite. The process for both picking up and returning the car was quick. They also provided useful tips for driving on the road. I will definitely rent from them again next time.
Difficult to find the rental car pick up location. No signs in airport. We walked around for 20 to 30 minutes before we found someone who knew where to direct us.
Vickey Chia is a very nice staff who is very friendly and helpful. She was very patient to answer all my questions. When I didn’t know how to drive to petrol station from airport, she even drove and lead me to the station. I should special thank to her for all support she provided.
All the best to Vickey and SURIA.
About QEEQ:10.0/10
The location of SURIA provided on EasyRentCars was a bit confused. It shows it is available to get car from KLIA2 but actually SURIA is only located at KLIA, which mislead me to cancel and reorder.
They gave us a very old car when we picked it up, pushed us to buy a toll card that they didn’t take back when we returned the car. Added extra charges during return and we couldn't find anyone for a long time.
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