BUDGET CAR RENTAL REVIEWS IN FRANCE

The car model is okay, and the service is acceptable.

The Budget car rental shares the same counter with AVIS. The lady who assisted with the rental process was very professional and to the point. The young girl who handled the car return was friendly and helpful. Great experience!

The staff had a good attitude and the processing time was about 5-6 minutes. The car was upgraded from what I originally reserved.

Despite the store being busy with many customers, the staff managed everything efficiently. I was lucky to get a free car upgrade. Overall, a very positive impression.

Pretty good

It would be helpful if the pickup and drop-off locations were described in more detail to make them easier to find. This is especially important for locations at train stations and airports, where there are no specific building numbers. More detailed address information is needed.

There was no free upgrade offered. I had booked an Opel, but they said it wasn't available and provided a Ford Focus instead. I wasn't satisfied. My family requested a different car, so we switched to a Volvo, which cost more.

They told us to refuel at their company because it's cheaper, but on return, our tank was still almost 3/4 full and they charged us over 60 euros for the full refuel.

Average attitude.

The rental company was fantastic. When the garage didn't have the car I booked, they upgraded me to an Audi A6 Avant for free. Returning the car was extremely easy, taking about 5 minutes to complete all the procedures, which made our trip incredibly smooth.

Convenient and fast

The car was average, one of the doors had a problem and was hard to close. Not long after driving, a maintenance light came on, and later another light came on as well. We drove it for 5000 kilometers and by the time we returned it, it needed maintenance. We bought full insurance from QEEQ instead of the rental company's insurance.

It showed more than 3600 in China, but at Charles de Gaulle, I was forced to pay over 7000 to pick up the car, claiming I hadn't bought insurance. In China, I was assured that no additional fees would be charged, and I could pick up the car with my order. With my plans already set, I had no choice but to pay extra. When I complained after returning to China, customer service said I had no proof of the forced charge at Charles de Gaulle and since the rental period had ended, they claimed I voluntarily paid and didn't communicate properly with the rental company, so they wouldn't process my complaint. It feels like a complete scam! If I understood French fluently, why would I rent a car from your website????? The car I eventually got wasn't even the one I reserved. Everyone, be cautious and clarify everything in advance! It's a total scam, and no one has resolved this issue until now!

The store at Avignon TGV station shares the same location with Avis, and the service was very enthusiastic.

Staff only speak French, and the car pickup was slow.

Satisfied

The service was excellent, and the car was brand new with only 4 kilometers on it.

The additional fees are excessively expensive. The rental cost was only 300 euros, but the navigation system was 150 euros, which is too expensive. What I was unhappy about was the difficulty in returning the car. Due to the complicated road conditions at Charles de Gaulle Airport, the navigation didn't guide us correctly to the specific return point. We first drove the car to the underground garage of Terminal 2E and took the elevator up to the 2E rental car area. We asked the staff if they could accompany us to drive the car there because it was a short walking distance but a complicated driving route. However, the staff said no and told us to follow the ground rental car signs. We had no choice but to drive out of the parking lot, which had high parking fees. The rental car signs on the ground were also not very clear, with many intersections, making us go around in circles. We couldn't find the location and had to return the car at the 2D point. Although we could return it there, it was inconvenient as we had a lot of luggage and were flying out of 2E. Fortunately, a Cantonese-speaking staff member working there heard about our difficulty and got a French colleague to drive us to 2E. It only took five minutes following them. If it weren't for this staff member, we might have missed our flight. For such a simple matter, they were unwilling to provide any help. Their service is questionable. They are probably more patient while charging fees, but once the payment is made, there is no service to talk about.

The process was a bit slow, but everything else was great.

The service was fine, the car was good.