RIGHT CARS CAR RENTAL REVIEWS IN UNITED STATES

Like: Very friendly

Like: This car was about half the price from some of the other car rental companies near LAX.
Dislike: Trying to get to the car rental location was very difficult. The confirmation e-mail came from easycarrentals, but the name of the company was Right car rentals. There was no bus that came to the LAX car rental pick up for over 30 minutes. I called twice to find out what to do. Both times I was put on hold for over 15 min and eventually I hung up. I got on a bus that said EZ car rentals, but I found out after I was taken to that location that was not the correct bus. I had to walk from EZ to Right. Once I got there everything was fine, but getting there was very difficult.

Waited at the pickup point for over two hours but no car came. Called Right Car Rentals and no one answered. The car rental website also couldn't contact them. Eventually, we took a taxi to the rental location and found out there were three other groups in the same situation as us.

Like: Great value, excellent vehicle, excellent and knowledegable service staff.
Dislike: There was a little confusion about returning the car, specifically as to how late RightCars would be open.

Like: I got the vehicle class I wanted, car was clean and performed great! Friendly staff
Dislike: Didnt factor in the toll transponder charge, or some other insurance free I had to pay

A small rental company, not many people, Hispanic employees.

Dislike: Even though I had my own insurance I still had to purchase some. It was no clear or evident on the booking pages that you had to actually bring in your declaration page or coverage and after business hours it is not accessible. This should be in bold print with the booking information

Like: We using the new car with really low milled , no problem at all.
Dislike: None

Like: The ladies at the desk were very nice and helpful. We got our rental car pretty quick. They did a video inspection before we left and when we got back.

Like: The shuttle came quickly and was a short trip to the pickup. I was up sold on the insurance although I had already purchased the full package, but they reduced my deposit from $2K to $500 for the economy car. Toll costs were explained well. Return was super easy and I was happy to see NO incidentals on my CC and deposit refunded in full when I got home!
Dislike: I thought the insurance up sell was confusing bc I had already purchased a full package.

Like: all

Like: customer service
Dislike: Closed to early.

Unclear insurance requirements coat an extra $8 / day

Like: Quick return and trip to LAX.
Dislike: Difficultly with finding Right Car shuttle

Like: The fact that it is not a big office with long lines and wait, the staff is friendly and helpful, not a lot of paperwork, it is treamline perfectly.
Dislike: You are good keep it up

Like: The agent found a discount to apply for the sun pass.
Dislike: Dirty car.

Like: My 3 very good on the car very nice and economic.

Like: I didnt have any problem everything was so perfect

Like: Very quick and efficient.
Dislike: N/a

This was a particularly bad car rental experience, so I'm sharing it with everyone. This company is very small and not well organized. The website mentioned airport pick-up and drop-off, but unlike other companies that have buses shuttling between the airport and the company, this one had nothing. After leaving the airport, I had to call them and was told to get there myself, though they covered the cost, so I didn't argue. I picked up the car and after resting the next day, I realized the car had already done over 100,000 kilometers. I couldn’t believe it was so old, but since it was far away, I decided to use it anyway. Two weeks later, one of the tires burst. I changed it myself and went to get it repaired, only to be told it was too old to be fixed and that the other tires were also dangerous. I contacted the company, and they agreed to let me change cars the next day. However, when I arrived, the staff claimed they were unaware and didn't think the car was bad, refusing to change it. Contacting Zuzuche’s customer service was of no help; they only comforted my son but couldn’t solve the problem. I had to handle it myself. When returning the car, I had a gut feeling this company would try something. I washed the car and refueled it. Nevertheless, the next day, I received invoices for $35 and $40. I am currently negotiating with Zuzuche to resolve this issue.