CAR RENTAL REVIEWS ON EUROPCAR IN MADRID

Picking up the car is convenient. However, the service is slightly inferior compared to Germany.

Took ages to get a car as it was not ready, poor arrogant service, understaffed front desk, still did not get a deposit of €300 back. Hotline impossible. Never again.

The car rental service attitude was quite good. At pickup, I asked the staff to carefully document the unregistered scratches on the car. The return process was very quick.

They start working at 7 AM. How can I return the car if my flight is at midnight? There's no self-service drop-off box.

The car had a range of body damages. The body damage was not significant. However, if the policy of the car rental company is to charge customers for damage, then those damages should be repaired with those funds prior to the next rental, one would presume. Regarding car function, engine and power were good. The air conditioning thermostat control was not functioning very well - it did not shut off the air when the cabin temperature was achieved. This appeared to be part of the car design in that the air temperature being blow into the cabin seemed to be changed with the thermostat control and the air would continue to blow irregardless of the actual cabin temperature. The car appeared to be equipped with a rear camera that would engage when in reverse. However, the camera was not operable all the time, suggesting that some of the prior body damage created a loose connection with the camera. Given the size of the car and the parking and streets in Europe, a rear camera would have been a useful feature, that was supposed to be part of the rental, but was not operable most of the time.

We booked a car through the Zuzuche app in April, but when I arrived to pick up the car on the agreed date, the rental company couldn't provide the specific car or a similar model. In addition, the rental company staff upgraded the car without informing us of extra charges, making us believe it was a free upgrade.

The car pick-up process was smooth and the vehicle was in good condition, but the weekend service hours are too short and the late return fees are very expensive.

Standardized management

Due to flight delays, we couldn’t pick up the car on time. After negotiating with the rental car customer service, they agreed to delay the pickup time. However, the rental company claimed that since we did not pick up the car on time, the originally booked spacious station wagon was taken by someone else. We were given a compact SUV, a Peugeot 2008, which had very limited luggage space and was quite cramped. They asked for over 300 euros to upgrade, but there were no other cars available. The return location was extremely hard to find. We circled around the train station several times and finally found it by exiting one parking lot and following the right direction. Then, the staff claimed the fuel was insufficient (short by 3 euros) and made us refuel before returning the car. Overall, we were very dissatisfied with the rental company.

Although it took a bit of time to find the car rental company, the process was very quick and the staff were very nice and provided clear explanations.

Picking up the car was very convenient, no need to queue. The process was simple, and the rented car was brand new. The entire experience felt great.

Simple and efficient

The staff were quite friendly. They asked if I needed additional insurance, and when I declined, there were no delays in processing. The paperwork was completed quickly. The vehicle inspection was thorough, and they proactively pointed out existing damages on the car, and coordinated a replacement if the car was not in good condition. Initially, I had booked a 5+2 car but was given an Audi A5. The car was great, but it couldn't fit five people plus luggage, so I had to go back to the counter to change the car. The exchange went smoothly. (Though, if I booked a seven-seater, why did they first give me a five-seater?)

The staff had a pretty good attitude. They asked if I needed additional insurance, and when I declined, they didn’t delay anything; the procedures were handled quite quickly. They were very diligent during the car inspection and proactively pointed out existing damages on the vehicle. If the car’s condition was not suitable, they were willing to coordinate a replacement. Initially, I reserved a 5+2 seat car, but they gave me an Audi A5. The car was great, but it couldn't fit five people plus luggage, so I had to go back to the counter to change the car. The car exchange was smooth (but if I booked a seven-seater, why did they give me a five-seater in the first place?).

We were forced to upgrade the car model

Very satisfied with the staff, but there were too many people in line and the wait time was a bit long. They replaced my car with a two-door Mercedes C220d coupe, which was awesome.

It's okay.

The service was excellent. We arrived early and were able to pick up the car quickly. They explained that for domestic claims, repair costs need to be covered initially. The process was swift, and the return was also very fast.

My English isn't very good, but the service lady used simple words and gestures to communicate the information, and I understood.

No staff available during business hours