Pickup and return are both at the airport, very convenient. Make sure to look for the Times Car rental sign, not Europcar. The process is quick and easy.
“Naha Airport Office - Spa Resort - Kouri Island - Animal and Plant Park - Ocean Expo Park - Manza Be”
About Europcar:10.0/10
The rental route suggested by online users is totally accurate! After exiting the airport, walk for 2 minutes to 11B. The staff will give you a number tag, and a free shuttle bus will take you to the office.
The store closed early. We returned to the store around 8:50 PM, and there was no one there. We couldn't return the car, and no one answered the phone. When we called the service center, no one spoke English. Our flight was in the early hours of the next morning, and they actually asked us to change our flight to return the car the next morning. No one was willing to help, so we had to find a local friend to handle it. We've rented cars many times, and this is the first time a store hasn't called to confirm a return when the time was approaching. The store's English communication was also problematic. Our reservation was to return the car from 8 AM to 8 PM, but we picked up the car around 9 PM. We even asked the store if we could return the car at 9 PM, and they agreed. However, on the day of return, they closed before 9 PM. The store's closing time was supposed to be 9 PM. This is really outrageous!
Like: Car wasn't what we reserved. However, the performance of the car over the rental duration left us in no doubts that its performance was at least equal to, if not superior than, the one we had reserved. The staff were friendly and taught us how to use the in-vehicle GPS to navigate around, and gave many tips as to what to expect when driving in Tokyo.
I rented my car at Terminal 1 of Osaka Kansai Airport. There are about four or five car rental companies at the pickup location. Based on my observation, Europcar had the fewest staff, with only one person. Among these companies, only Nippo Car Rental operates 24 hours a day. Make sure to pay attention to this, so you don't make the same mistake I did. My mistake was that my flight was delayed. I actually double-checked with the car rental company beforehand to confirm that there would be staff available if my flight was delayed. They assured me there would be, but in reality, we ended up stranded for a whole night because Europcar was already closed.
The staff's English was decent, so communication wasn’t a big problem, which is notable because many Japanese people don't speak English well. The pickup and drop-off process was fairly quick, and the locations were convenient. The car model I rented was very fuel-efficient; I only used half a tank after driving around for a while. Thumbs up for that.
Although I booked through Europcar, in Japan it was actually Times. The booking reference didn't match. Eventually, we asked at the airport information desk and compared phone numbers from different car rental companies to find out it was Times and got the specific store location. Otherwise, we would have had to call the store, but our phone cards were for internet use only and couldn't make calls, which made it more troublesome.
“Osaka, Wakayama, Shirahama, Osaka International Airport”
About Europcar:4.0/10
This time the car was provided by TIMES! They transferred my order to another company without informing me beforehand, causing me to wander around the pickup point looking for my car! I wasted over an hour and had to make an international call to Zuzuche customer service to complain, only to find out it was TIMES! I think Zuzuche is largely to blame! They must seriously reflect on my unpleasant experience and compensate me for my losses!!!
Besides credit cards and debit cards, now you can pay for online car hire with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Please enter a valid email address
Know our privacy policy - you can easily unsubscribe any time!
Rosemary Godwin
-
-
-
-
View more >Armstrong Sam
-
-
-
-
View more >Jessie Galbraith
-
-
-
-
View more >Vito Clare
-
-
-
-
View more >Jeff Cronin
-
-
-
-
View more >Joyce Funk
-
-
-
-
View more >Michael Marner
-
-
-
-
View more >Luther Bruno
-
-
-
-
View more >Patrick
-
-
-
-
View more >B.Loh
-
-
-
-
View more >Joan Hardy
-
-
-
-
View more >Ron Saul
-
-
-
-
View more >Andy Carmen
-
-
-
-
View more >Cornell Warner
-
-
-
-
View more >Car hire Brands Ranked In Japan
Check out this.