EUROPCAR CAR RENTAL REVIEWS IN JAPAN

Originally booked a Mazda 2, but was told only a Suzuki van was available when picking up the car... They had a take-it-or-leave-it attitude.

We had issues with our IDP which wasn't dated (error by Post Office in the UK) but it took an hour to convince Europcar/Times to accept it was valid. Otherwise the Times staff were helpful and the return drop off details very good.

Easy to book the car and one way hire options better than competitors- but hire overall was expensive vs other countries. Plus cost of tolls was not pointed out upfront.

The two guys provided excellent service

Extremely polite service, nothing was too much trouble or effort. Assisted in changing the sat nav to English for us which made everything much easier.

Customer service was very prompt in answering my queries.

Like: Responsive to booking and requests. Good that deal included extra driver and GPS (English) thrown in for free. It was also easy to extend the car for a day at a reaonable charge.
Dislike: nil

Great car, very clean and paperwork was in English which was good. Counter service staff should be able to speak some English. This was not the case and made the collection process quite stressful.

QEEQ responded quickly to my enquiries.

The car was not good. Dirty. Not cleaned outside for rental. The front window rain blade was too old that the plastic would not effectively wripped off the rain.

Book Eurocar but the car company operates by Times, good service too

Good deal to book with Easyrentcars, sure will book again

Like: Very nice and friendly staff. The car I rented was in good condition. I totally recommend it!

The staff were very friendly. Even when I asked about other travel-related questions, they spent a lot of time finding information and printed it out for me.

I don't know why ask me to comment on Eurocar as i pick the car from times rental. Anyway the Japanese staff were excellent in everything. Service, car, information. I give 5 star for it and will definitely use this company again!

Like: CAR CONDITION WAS GOOD. VERY CLEAN.
Dislike: NAVIGATION MANUAL WAS JAPANESE. AND NOBODY EXPLAINED HOW TO USE. HARD TO COMMUNICATE WITH STAFF. THEY DON'T SPEAK ENGLISH.

To be exact, it is service provided by "Times Car Rental". The location is super close to airport (5mins).

We have rented from Europcar in Japan quite a few times and always have fantastic service.

Really happy using Easyrentcars.com - I have used them twice now and really happy with the whole process.

The service was excellent, and the process was smooth and fast.

1. The store is located at Fukuoka Airport's domestic terminal, which is very inconvenient for foreign tourists. It's impossible for tourists not to take domestic flights in Japan, especially when returning the car before flying back home. They only offer shuttles to the domestic terminal, and customers have to take their own bus to the international terminal, which was difficult as we had heavy luggage and were all women. When we asked for extra help, they flatly refused! The domestic to international terminal shuttle bus was also very crowded, which made the experience quite distressing. 2. The insurance details were not clearly explained when booking the car, so we just chose the basic option. There were no detailed explanations given when we picked up the car. While using the car, we hit a roadside fence while reversing due to the narrow road. Upon closer inspection of the insurance policy, the highest compensation was 50,000 yen. Additionally, if the car can still be driven, another 30,000 yen (or 70,000 yen if it can't be driven), totaling 80,000 yen in fees! There was no room for negotiation, even if it was just a minor scratch. It felt so unfair! If they had explained the insurance details clearly, we could have just paid a small fee of 1,000-2,000 yen and resolved everything. Such a great trip was completely ruined in the end!

Europcar used Times' cars, but there was a communication issue. They couldn't find my order initially. I had to contact the rental platform, which wasted an hour of my time.

This time at Nagoya Airport, the car was serviced by Times. The staff there were very helpful, especially the young lady who spoke excellent English. She went through all the documents with me, page by page, placing them in a plastic folder for me. She then used a flashlight to show me the condition of the car, and sat in the passenger seat to explain all the controls in detail. After thoroughly explaining everything, she bowed and left.

The service attitude was good, but the staff had difficulty communicating in English, and their explanations of vehicle usage were insufficient.

Like: We doing a long distance drive trip in Japan, OSAKA-NARA-NAGOYA-FUJISAWA-TOKYO-KYOTO-OSAKA, with nice sightseeing. Thanks easyrentcars.com have so nice service.
Dislike: None