DRIVALIA CAR RENTAL REVIEWS

Small company with affordable prices. The store is located inside the Sheraton Skyline Hotel, without a signboard. You can take a free bus from Heathrow Terminals 1, 2, and 3 bus station to get there. Upon returning the car, they provided a ride to the departure terminal, and the service was pretty good. I had reserved a Ford Mondeo estate but got a Toyota AUIS hybrid instead. Although it's slightly smaller than the Mondeo, it was still sufficient. The mileage was 3000 miles on the odometer, so it was a very new car. I opted for the prepaid full tank option, which cost over 86 pounds. It turned out to be a rip-off because even running the tank empty only required a refill of 45 pounds. I strongly advise against getting the prepaid full tank option. I accidentally scratched the left front wheel and the wheel rim during roadside parking. They said it needed to be replaced when I returned the car, and I was charged 420 pounds including service fees and taxes. Fortunately, I had purchased the supplementary full insurance recommended by QEEQ in China, and I was fully reimbursed. I highly recommend this as it's much more cost-effective than buying full insurance abroad.

Good

Couldn't rent a car at all

This company is incredibly frustrating. They couldn't provide a car and blamed the agent. When we had a three-way call with the agent, they admitted it was due to overbooking on their part. Their attitude was disgusting and they didn't even apologize. This is the worst car rental company ever.

The staff used the deposit to mislead us into buying additional insurance; one electronic signature was copied three times.

Car was what I booked. Staff very kind and helpful

Super

Very poor experience; the price increase for upgrading the vehicle was significant.

Car only had 1/4 of a tank petrol. Car provided was a Peugeot 3008, not a volvo xc60 as advertised.

Convenient and good value for money.

The platform's assistance was futile! The local car rental company completely disregards the domestic platform. It was terrible!

The service attitude was average.

Great service, great car, easy to deal with. No dphard sell of insurance.

Very simple. Need to get information for drivers from UK to Spain updated. You don’t need an international license

I booked the car through QEEQ Car was great. I extended the car rental via Drivalia platform Credit payment was to Drivalia But after countless emails, no invoice could be provided for me vehicle extension

Reasonable prices, very convenient procedures.

nooit meer met drivalia, voel mij opgelicht door dit bedrijf

heel goede service, gemakkelijke booking

Just like in goldcar, you will pay many times more.

I paid in full to rent a car for a month, but they said they didn't have the car because I arrived two hours late???!!! Unbelievable!!! I rented a car for a month (Ford Mondeo) and fully paid the rental fee. I was supposed to pick up the car at 8 AM as scheduled online, but my flight was delayed, so I arrived at 10:10 AM at the car rental company (Drivalia). The staff on-site said that since I was more than two hours late, the car I rented had been given to someone else. They asked for an extra £1,400 to rent another car of the same model (Renault Arkana). I requested an equivalent or slightly lower category car, but the staff said there were no other cars available. I had to call the rental platform's customer service for help. After a brief conversation with the on-site staff, the customer service told me I could either not take the car and request a refund, which was not guaranteed, or pay the extra fee to take the car. Being unfamiliar with the area and having no other options, I reluctantly paid the extra fee. The whole trip was affected by this experience.

Great Service, Great Car.

we got some misunderstandings dealin with wrong nfo but still it was a near perfect ride this one. We use aggregators coz its usually small rides so suppliers isnt so important. Drivalia, namely Drivalia santiago, standsup a clear choice if its near cost range preciselly on so friendly customer care staff which makes no airport office bein secondary as they taxiu till pickup point individually. it was trully cheap so we didnt get too exigent on what its full gas stuff and what is not but is gonna be a conflict source

nice aggregator, presents more or less the same raw data as everyother one but in an user friendly way addin those small discounts touchs plus user guarantees it entered our web radar some time ago keep workin on raw data additions, specially in europe ppl isnt so used to some of what is considered routinary by rentals as credit card or insurances stuff.