ROUTES CAR RENTAL REVIEWS IN UNITED STATES

Everything was great other than the 45 mins we waited for pick up on arrival at the airport. Glad we weren't in a hurry!

I waited one hour eight the airport for the shuttle bus !

You have to pack your patience as they are very understaffed. The staff we felt with were good but there seemed to be a few disgruntled customers around us.

The booking was very easy, the location is a bus ride from the airport, the staff was excellent, and the experience was awesome! Thank You!

The price drop platform worked well. Great car for a great price!

Shuttle driver was the only good part of the transaction. One guy at the counter. Acted like he was doing me a favor by acknowledging me. Even asked if my insurance card was real. No professionalism. Rented a Corolla, but received a Jeep. Okay, but was assured the low tire light being on was no big deal, it's a sensor, "we go over all of our vehicles before they go out". 1/8 tank of gas - really? First stop is the gas station. Get out on the highway, lots of bugs. No washer fluid! Guess their version of going over a vehicle is much different than mine. Last time I will use Routes.

Excellent service

Very smooth

The best price I ever received. Awesome employees - great all around experience. Very very happy.

The best price I ever received. Awesome employees - great all around experience. Very very happy.

This is the second time we’ve used Routes in Orlando and they’ve been great for us! We’ve had great cars both times and gotten an amazing deal each time as well!

So user friendly and easy to use!

Not enough counter help. Wait too long for transportation to the rental car facility. Gas cap cover broken.

Booking is good, price fair, not enough counter help. Wait way too long for service. People were nice tho.

So far so good.

Although I ordered a 4 door car, the desk staff upgraded me to a nicer SUV for free when they saw the luggage my group had brought, which was very much appreciated. They answered the phone quickly when I needed to speak to them and the instructions on pick up / drop off were precise.

The Booking was easy to make. The price drop option worked which was nice.

We wanted a compact vehicle and received a Dodge Durango they told me it was a free upgrade and I told him I wasn’t interested in an upgrade and it’s only an upgrade if you consider it an upgrade they said that there was nothing else available and I told them that I booked this months ago. They said we had the option to cancel which wasn’t an option at the time.

Best rental I have ever been to.

Took a long time to get car, at least 20 minutes. Only two representatives and the return was even longer. Two representatives for at least 10 customers when returning the car.

Computers were down when we were picking up the car. Took forever. Co tracy said gas would be $2.10/gallon and counter staff said that it was per kilometer not gallon and offered no explanation why it said per gallon on the contract.

Booking was easy.

いわゆるレンタカー会社集まったビルとは別のところにあるのが、少々わかりづらかった。でも車はいい状態だし、スタッフも良好。空港へのシャトルが多少時間かかるので、余裕を持っての利用を。

便利で安い！

Everything was excellent

Very good service and to my expectation , the staff was little slow to process the paper work.

Excellent service , no comments.

Everything was excellent

Excellent

the car exceeded my spectations, it was a Sahara Jeep Hybrid, the best thing I ever tried, we need to change all gas vehicles to electric or hybrid, I dont spend too much money and drive a lot!

the car exceeded my spectations, it was a Sahara Jeep Hybrid, the best thing I ever tried, we need to change all gas vehicles to electric or hybrid, I dont spend too much money and drive a lot!