ACE RENTAL CARS CAR RENTAL REVIEWS

Drove away with 2x clear cellotape on the windshield but could take it off after an hour

Very satisfied

Is ACE affiliated with Hertz? I returned a car at Brisbane International and rented another one (due to a different drop-off location) while waiting at the designated spot. ACE sent a car to pick me up. The cars have good value for money; they may not be brand new but still very easy to drive and fuel-efficient. They didn't push for insurance, but I had already bought full coverage. A two-seater car was more than enough for two people.

The car handled really well but only after the lane control was turned off. It would be good if customers were advised about the lane control system and how to turn it off as it was terrible to drive through the winding hill roads with it on. The car interior was dirty and should have been cleaned before hiring it out.

Very satisfied

Car met my expectations and it was a nice drive for the road trip. Thankfully there weren't any issues with the car throughout my 6 days of driving it, and it was reliable in my experience.

It was my first time using QEEQ after comparing the prices with other websites. It was a very positive experience for me, especially after hearing a lot of horrible experiences with the upsell of insurance over the counter. In my case as I did my booking through QEEQ, everything was sorted out and I got my keys in less than 5 minutes. I'd consider using QEEQ again for my future car rentals!

Great service, very efficient.

Very enthusiastic and friendly

Very enthusiastic and thoughtful, they even helped me get a larger car.

Very satisfied.

Very reliable

Brilliant

Easy

The service was great. Upon arrival at the airport, I called to book a shuttle.

Staff at pick up were a little rude. Admittedly we arrived a little early but were told we had to wait outside in the heat until our allotted time.

Excellent, but the pick-up process took a bit long.

Very good

We got an upgrade to a good diesel 4x4 which was good. The counter staff member (pretty sure it was Denise) was great. The car was pretty dirty but they had some issues with getting cars delivered in time so the staff were managing everyone really well.

Super easy to use and a far superior price to anything else.

Very good.

The car was in good condition, the process to change cars was simple, and there were no extra charges.

It's important to take photos of the fuel gauge when picking up and returning the car. The gauge appeared full when I picked up the car, but it wasn't actually full. I realized this after refueling; a full tank would cover over 700 kilometers, but the car could only go 605 kilometers when I picked it up. When returning the car, my tank showed 688 kilometers left, 83 kilometers more than when I picked it up. The rental company claimed I didn’t fill it up and charged me over 60 NZD. Fortunately, I took photos and the rental customer service helped resolve this issue for me. Based on my overall experience in New Zealand, I want to believe the rental company didn't do this intentionally, but their process needs to improve. Everything else was smooth. For Christchurch, you need to wait for their shuttle at the designated airport location. For Dunedin, simply park at the designated spot and return the keys to the counter.