ACE RENTAL CARS CAR RENTAL REVIEWS IN NEW ZEALAND

The car was exactly as expected and the team were great in their customer service and shuttling us to/from the airport in a timely manner.

The lady who helped me with the paperwork was very enthusiastic and serious, but the car wasn’t clean when it was handed over to me. The windows were covered in grease marks and the floor had footprints. Since we picked up the car at night and were in a hurry, we didn’t make a big deal about it. We cleaned it ourselves the next morning.

Everything was perfect

Struggled to find drop off point at queenstown airport, should have been told to drop off at Hertz counter

Great car, great service

The car exceeded expectations. I had a late flight arrival so I was able to organize with a worker to have the keys left with the Hertz rental station and this worked out perfectly.

Booking platform seemed good. I got a good rate when I booked and nothing better came up which was fine.

Overall it's okay. The process of picking up and returning the car is simple. There's a paper contract, and you just hand over the keys to return the car—no paper or electronic settlement for the customer.

Excellent service from start to finish very good service

The car return location at ZQN was closed due to lack of staff. They asked us to return the car in Hertz counter. We always missed our flight because of this.

Good and puntual service, though I would like the price drop protector to be more reactive.

Average little run about, not exactly clean but did the trick. Well worth the money though. No complaints

Will use again

I was a little concerned as I hadn’t heard of Ace before and I saw some negative reviews but I was very pleasant surprised. The car was great and clean. The pick up/drop off process was easy and without issue. Amazing value for money. I would use Ace again.

Great car for the money. I loved having a vehicle in case I want to change my itinerary on a whim, which I did twice. All the latest gadgets are there and Apple Car Play. Thank you!!

Seemed smooth

I booked a Mitsubishi ASX, but was given a Mitsubishi Outlander, it was a little bigger but comfortable the same. Pick up instructions was to call up for a free transfer to Ace Rentals about 1-2 km away from Queenstown airport terminal, the transfer was smooth. At pickup, the guy was clear to explain and checked all documents, but cautioned me about my liability excess is $5500, that got me worried even I bought AXA coverage through QEEQ. At returning the car, the lady was not helpful, I had a dent on the vehicle front passenger bumper cause by a big landscaping rock while reversing for parking, she seemed panicky and quickly made a report for me and charged me excess of $5755.08 on my card. She was not helpful to explain how is the process, more worried about the next customer picking up vehicle, when I ask for credit card slip, she said she do not have one for me, luckily I took a photo of Ace Rentals copy which I signed. Later then I realised on the accident report it said they charge me excess $4783, but then I paid on credit card $5575.08, still not sure why, hopefully could be resolved later when they obtain an assessment of cost of repair to bumper, after Christmas they say. When I ask for if they have a telephone contact which I could call from Singapore, she said another guy will call me. I kept calm , since I had to catch a flight, and trust QEEQ and AXA insurance would help clear things up.

Excellent platform, have been using this for all my overseas car bookings.

Prix et service

Prix et service

When booking a infant car seat, it would be great if was contacted about age of infant so they car seat was installed in the correct form. When picking up the car we waited 45 minutes for some to come and help us put it in rear facing which is the legal way the car seat need to me installed for our 5 month old. We are also still waiting for our bond to be returned to our bank account.

Pretty good

値段が安くて少し心配でしたが、スタッフの方も親切で、車の状態もとてもよく、何も問題ありませんでした！ 空港までのピックアップの予約をしなければいけなかったのがわからず、現地で電話をしなければいけないのが大変でした。 現地で使える番号は持っていないし、電話で英語で話すのもハードルが高く、ピックアップ場所や方法の説明がないのが困りました。 それ以外は全て快適でした！

最初に申し込みをしてから、オプションの追加方法などが分かりづらかったです。

The car had a built in GPS which was very handy to have Good staff in store Staff could have walked us to the car and shown us its features and asked if we required any information about the car.

Staff were awesome and very helpful and the condition of the car was pretty excellent.

Very satisfied.