CENTAURO CAR RENTAL REVIEWS

I was given a great car.

Did not exceed expectations. Centauro was difficult to find...it is outside the terminal, and not only outside but not really labelled. I had to ask information and only saw 1 sign of Centauro and the rental office is not where most of the big major car rental offices are and is in a remote location. I would not mind this if it was THE ONLY problem I had but there were others.... The car key I thought did not work because the trunk would not lock when the key was close. Wish they explained this to me. Third, I bought insurance online when I paid for the rental, but the lady at the desk told me that she recommended a "piece of mind" insurance where there was no minimum deductible and greater coverage, but just wish it was available online to book. Last, this place does not have a drop box return, so I had to leave the key in the car, which I really do not feel safe with, looking back. Just wish this place had a key box return.

Arnaque

Ne respect pas le service commandé a EasyRentCars... personne dans l’aéroport, j’ai eu besoin d’un taxi, 17€ en plus

Great car and staff but Centauro office in Catania airport is hidden down a narrow laneway.No sign in terminal to help find it.Please fox the signage and the terribly narrow entrance to the pick up point.

On arrival in Faro, met with a Centauro representative. Directed a 5min walk to car park to get the shuttle bus. I thought Centauro was in the airport terminal, my mistake for not reading the small print. We waited in a queue for 40 mins for shuttle bus in the middle of the car park. I'm 30weeks pregnant, with no seats or wait area. We were also not informed of any of this wait time at the point of contact with a member of staff. After 40mins the shuttle bus collected us from the queue and brought us 6mile to the Centauro office to collect the car. We arrived to chaos. A huge queue, no communication from staff and eventually a 2.5hr wait. I was just thankful there was a filthy toilet to hand considering my pregnant state!! No staff could give us answers to wait times. We eventually arrived to the desk just before midnight. Got the car, paid for toll tag rental for the week, that wasn't mentioned in the initial booking but necessary on the A22 motorway. You will need to pay €12 for the tag and €1.80 per day. Then pay the actual toll on top of this out of the credit card. I was so exhausted by this point, i couldn't even argue with the frazzled staff member. We got the ca, took a video in the dark. Spotted a dent in the bonnet. Went back to the desk and he marked it on the form for us. Then faced an hour drive at midnight to our destination, on the opposite side of the road, pregnant, cranky and extremely tired. There were no apologies from staff for the wait, no explanation as to why the processes broke down. The sales people done nothing to speed up the process at the desk, still heavily pushing extras and full excess insurance etc. The man who served me didn't even try, he obviously took one look at me and knew it wasn't a good idea! Drop off was seamless at 8am a week later. No issues. Im still unsure if we just got a particularly bad night, but have read reviews since with similar wait times and experience. The price was great value but wouldn't use again.

Booking platform and information spot on.

Received brand new car with 100km on the clock, fully loaded. Staff very nice and polite, first time someone havent tried to sell me extra insurance. Pick up - i was scared by lot of people leaving cars but all went smooth. Fully recomended

We had a very good experience all round. Amazingly cheap and very easy process to collect and drop off the car. I especially liked the Centuro staff. We left our duty free bottles in the car hire office and they were so honest, they called us the next day and said they would hold the bag for us. Very happy

Very easy

On vous récupère à l'aéroport, on vous ramène à l'aéroport. Le véhicule n'a que 650 kms et est super équipé (GPS,climatisation, assistance en côte, régulateur de vitesse). Au retour le lavage du véhicule est réalisé par Centuro. Le personnel est agréable, et vous explique clairement les conditions du contrat. Tout cela pour 72 euros pour 8 jours avec une assurance tous risques sans franchise. (36 euros avec l'assurance de base). BRAVO et à bientôt

La réservation par Easyrentcars s'est déroulé sans problème. Le site est facile d'utilisation. De plus l'option d'assurance tous risques est super intéressante.

The pick up place is in a parking area within walking distance from the terminal. A bit tricky to find. The car was great even though the main dashboard only spoke Russian and was not able to change that. Since I had hired insurance on easycarent beforehand I did not go with the company insurance that they try to scare you into purchasing. However, I do recommend some kind of insurance since streets are narrow and fender benders can happen

They didn’t give us the rental car that we booked and said they don't even have those cars. They gave us a bigger car which is inefficient and too big for Sicily. The streets in Sicily are just not made for cars bigger than a Fiat 500 and you can see that that is the majority of the kind of cars you see on the roads. They made errors on our closing contract, charger me an extra 50 Euros by mistake and then told me they would refund me and then said there was an error with the system so they couldn't immediately refund me. I am very unhappy with their service, they feel like a scam. I never want to rent a car with Centauro again.

Quite a queue when picking up the car, but the process was smooth. They didn’t aggressively push for insurance.

They did try to hard sell extra insurance cover even when we refused, they tried hard to sell to us. Made us feel quite uncomfortable.

Quite a distance from airport but pick up service excellent. No waiting till shuttle bus full.

Comparison site I used indicated senior driver surcharge included. After booking I received email to advise a charge of 5 Euros per day would be added on collection. After your agent investigated and advised there was a mistake on the comparison site I decided to accept the charge as I wished to avoid the hassle of finding an alternative supplier less than 2 days before travel. Still a good price.

Lady at customer service persistent at selling us insurance

Not expecting any extra fees beside fuel but was told i had to pay a 25 euro service charge for fuelling the car on top of cost of fuel. Then the car we were given first had a engine management warning light on so we could not drive away and had to have a car change, all in the pouring rain !

The counter staff took it personally that I declined to take €84 extra smart cover for damage insurance and chose a €1050 deposit instead. She was very rude with me (Mariana Teresita Di Stasio) when the bank declined my first attempt at paying the €1050 deposit. Eventually we were successful but she really pushed for me to pay an extra damage waiver and was unpleasant. Talking about me to her colleagues in Spanish almost as if I was not there.

Booking was easy and I would use easy rent cars again.

Centauro très bien, bonnes explications et très fluide pour la location de voiture ! Rien à dire

Terrible. They didn’t tell us that apparently you need some sort of box / tag in the car to pass certain roads. There are no signs at all on the roads and absolutely no way you would have a clue you need this tag and where.

The staff was helpful but overloaded. I do not have a complaint about them, as they did what they could... but about the company. We were +20 people waiting and only 2 counters open. Moreover, we had to wait for long time because the credit card machines didn't work. Unbelievable!. That's not customer's issue; get a normal credit card machine which works with landline and do not make us wait for 1 hour!. The WORST and SLOWEST rent a car service I have ever had.