CENTAURO CAR RENTAL REVIEWS

Good service attitude, both pick-up and drop-off were very smooth.

1. The instructions from the rental platform about airport pick-up were unclear (after arrival, go upstairs to the departure hall, exit through the leftmost door, and wait at the parking spots with yellow diagonal lines while contacting them, look for a yellow minibus with a noticeable Centauro sign); 2. After contacting them, we waited for over an hour.

Woman at counter said that only Fiat 500 is available, when I was trying to told her that we need a compact because we have bikes she said that only Dacia Sandero is availabe. It was downgrade and we were really disappointed.

The staff at the rental company were very nice.

The front desk staff was very unfriendly. Even though I had purchased full insurance, they kept pushing their own insurance, claiming they don't recognize domestic insurance.

Like: Everything ran smoothly

Seller tried to force me to buy additional insurance. He was trying to threaten my about what bad could happen. I refused to pay, tried to put 1000 euro cover on my credit card in case of possibly demage but my credit card had limit below this amount. I resigned and didn't pick up the car, afterall this was my vacation and I didn't want to bother myself about additional expenses or thinking what bad could happen to the car.

Overall, pretty good

80 points; Information exchange between Centauro and QEEQ wasn't smooth. Originally booked for returning the car at a different location, but on-site they suggested returning it at the same place. Later, QEEQ informed me that according to the terms and conditions, the fee for returning the car at a different location cannot be refunded. Everything else was fine.

they are very expensive and they do not tell you all at first, the fees you have to pay extra

The staff told me that I had to buy an electronic toll sensor, but it was actually unnecessary.

1. When picking up the car, it's not at the airport; you need to find a meeting point to wait for the company's shuttle bus. This information was not mentioned in the order, so we had to ask around to find the company. 2. Unreasonable charges. I used the highway with an ETC, showing a toll of 1.35 EUR, but the car rental company charged me a 40 EUR fine. In the end, I was charged several hundred yuan extra without any explanation. After returning home, I had to contact after-sales multiple times to resolve this. 3. When returning the car, the staff were overwhelmed and very impatient, providing poor service. In the end, I recommend choosing a big company for car rental. Although it's a bit more expensive, at least the service is good and they don't make random charges. I will never rent from such small companies again.

Fast and efficient pick-up at Centauro Seville. No pressure to pay extra assurance or to take options. Everything was clear. The car was exactly what expected and so where most of the conditions. I am saying most because there is a 25€ fee for the gasoil that wasn't mentionned at the reservation. They're also taking a caution/print of your credit card. Some information about where you can park or not would be useful. The shuttle from the airport is not so easy to find.

Unethical company. They forced an extra charge of 68 euros during pick-up and unfairly charged 290 euros for scratches during drop-off. Be very cautious if you don't purchase extra insurance.

Great all round although the signage at the airport leaves a lot to be desired as to where the shuttle bus was

Pour mes prochaines vacances je reviendrais vous voir

They took one hour of our time for the pick up as they didn’t allow us to pay with a debit card just because we didn’t make the booking with them, and we as through easy rental car. Also, they wanted to charge us again for the insurance when we already paid for that in advance. The staff wasn’t qualified and they were also very rude

Disappointed only 6 people taken in shuttle bus so took a long time to get picked up. Very poor Have cancelled our summer holiday rental with them now on the basis of this slow service. Car was good however and suited our needs this trip

Had to wait 45 minutes at the airport for pickup

Very nice staff at the reception