CENTAURO CAR RENTAL REVIEWS

Quite satisfied, the service was attentive, and every detail was explained clearly.

Like: Everything is good.

Everything else was satisfactory, but they gave me a POLO model and charged 74 euros for fuel. This type of car should only cost around 50 euros to fill up, which I think is not reasonable.

Like: Hired the car for 5 day trip. Persuaded to take additional insurance as usual. No Gas station on main road into Alicante airport to refill before return so had to exit terminal and find gas in town.

I originally booked a Ford, but all available cars at pickup were Fiats, which could not accommodate our luggage. We had to rent another car, which increased our costs. This is a new small company with no chain stores, so the flexibility in adjusting car models is limited. However, the staff were quite responsible.

Like: The service. The car.
Dislike: The email and confirmation did not give the location of the pickup for the shuttle bus. MAKE IT CLEAR. No one was able to assist us because of it.

Centauro is a terrible rental company with many traps waiting for us. Everyone, please be careful. I swear, I will never rent a car again when traveling abroad.

The car is new, but the location is very far from the airport. Shuttles run every half hour, making it inconvenient for those in a hurry.

The car pickup was very quick, and the return process was very convenient.

The pickup point had no English assistance and no insurance terms were explained. Despite buying insurance domestically, we were forced to purchase it again there. No one explained the coverage and there were no written terms. Unlike major companies with counters inside the airport, we had to walk a long distance to find a shuttle with no signs or directions. It took us over an hour to find it while dragging our luggage. The drop-off location had no signs, the process was complicated, and it took us 3 hours to find the underground parking. If you don't speak Spanish, avoid this company and choose an international one.

Like: The web site was east to use in ordering the car. The agent at pick up was friendly and helpful. Car was clean and in good condition. I would use them again for a rental car,

A very strange company. The car wasn't full of fuel when rented, they gave me a very difficult car to drive instead of the Polo I booked. After negotiation, they replaced it with a Fiat 500. I think they play a trick with the fuel - the car isn't full when rented, they charge high fuel fees, and when you return it, you usually top it up, but you don't get refunded for the extra fuel. This is the last time I'm renting from this company.

Affordable prices, but the pick-up and drop-off process is somewhat inconvenient.

Dislike: One of the best rental agencies I have used for car hire. Great car, efficient staff and excellent location.

Like: Friendly staff no hard upsell

The price is reasonable, but the location is not ideal. The pickup point is quite far from the airport and requires a shuttle service. After 11:00 PM, there's no staff on duty, which can be troublesome if your flight is delayed. The condition of the car and service level are acceptable.

Excellent