ENTERPRISE CAR RENTAL REVIEWS IN UNITED KINGDOM

Great service. The staff stopped pushing insurance when I declined it. Both pickup and drop-off were quick.

The service standard for guests who did not book directly on their website was not the same as for other guests. We booked two 7-seater SUVs, but the receptionist could only provide one at pickup. When we pointed out that there were actual 7-seater cars available, the receptionist said these were for other guests. What? What about our reservation? Aren't we guests too? No solution was offered in the end, and we had to take a 6-seater and manage the issue of insufficient trunk space ourselves. Additionally, when we noticed scratches on the car at pickup, the staff casually said it didn't need to be recorded. After we insisted on taking photos and making a record, the staff and their supervisor had a very poor attitude. The entire pickup process took over two hours and was extremely frustrating.

Excellent customer service with friendly and professional attendants.

Delivers far more than your expectations

Salisbury is quite a rural area, so there weren't many customers.

They couldn't solve problems at all. The phone call got transferred four or five times and they couldn't clarify anything even after half an hour. They cancelled the reservation on a whim and just took the money. We had to buy train tickets from York to Manchester at our own expense. They told us in York that they had communicated with the Manchester office and there would be a car. But when we arrived, they said they had received no such notification and there were no cars available. While our whole family was stranded at the airport worrying about our accommodation in Edinburgh that night, they just cancelled our order and left us to fend for ourselves. Terrible service!

The staff were very welcoming and helpful. There was an issue with my rental but they managed to sort it out effectively and quickly.

Very easy to use and great prices.

Good

Initially, they didn't accept the translated driver's license document (which I got online and printed on A4 paper). However, a different staff member later helped me out without any issues and processed the paperwork quickly.

Good attitude

The car was different from the one we booked.

They did not push insurance sales. The car pickup was quite fast, with two cars to choose from. We had more luggage and took some time to decide which car to take. I rented a RAV4 but ended up with an Eclipse, which had significantly less space. Overall, though, I was satisfied.

I was mysteriously charged £35 nearly three weeks after renting the car without any contact or notification.

I was really happy until I received a bill for 150 STG for bumper damage which was not there when I delivered the vehicle. This was highway robbery. The damage was not there at all.

The car rental shop next to the Tesco supermarket in Cheltenham, UK is very convenient and efficient for both picking up and returning the car. Very professional, and the vehicle was new. The return process was simple and everything went smoothly.

Enterprise were terrible. queued for well over an hour at the checkin desk, then another hour waiting for the car, only to be eventually told that they didn't have a car for us at all. We booked a full sized van, but ended agreeing to take a medium sized vehicle as that was all they had left. we could barely fit out luggage in and had a very cramped and unpleasant onward journey. they weren't able to give us a refund as we had already pre paid. so we paid £550 for a £300 vehicle.... not at all happy.

no problem and all went well

They downgraded my selected car without prior notice. When I complained, customer service responded that the price difference between the two models was minimal.

Return process was quick and communication was smooth.

Nightmare. Received car rental confirmation, but on the day of pick-up, they told me I couldn't get the car. Customer service mediation from Zuzuche was ineffective, and they refused to provide the car no matter what. Hotel and travel plans were already booked, but suddenly no car was available. What are we supposed to do? The Enterprise staff had a bad attitude, only saying 'No' and 'Nothing we can do,' with no intention of helping. Rushed to all major car rental companies in downtown, but all cars were sold out for that day. Finally managed to get the last manual car at a high price from Sixt in the suburbs after much effort. Currently still in the appeal process.

The car they provided was very poor. I originally booked a Ford Focus, which is supposed to be a large compact car, but they gave me a Kia Venga, which is significantly smaller and only qualifies as a compact car. When I asked the rental company about it, they said both are considered the same category despite the obvious size difference. The car was very dirty; it had been washed outside but had a lot of dust and trash inside. Additionally, the fuel tank was not full when I picked it up, and they didn't refund the extra fuel I returned with. The garage was underground without an elevator, so you either have to walk a long distance or take the stairs, making it inconvenient if you have large luggage. Also, unlike other rental companies that pre-authorize a deposit, they actually charge the money and then refund it when you return the car.

Both picking up and returning the car were smooth. They didn't push additional insurance once we informed them we purchased full insurance through the QEEQ website. The car's condition was excellent.