ENTERPRISE CAR RENTAL REVIEWS IN UNITED KINGDOM

Like: Female staff member on pick up desk on Friday night and then on drop off service on Sunday afternoon was extremely helpful polite and efficient - thank you

Smooth pickup and return, very quick process.

The rental company's customer service was very enthusiastic.

The staff at the rental company were very friendly. Although they did promote some additional services, there was no hard sell or forceful tactics. Since I returned the car after closing hours, there was no extra charge. They even called me the next day to confirm that everything was fine with the vehicle. Excellent service!

Pretty good

I picked a Volvo XC60 but got a Hyundai Tucson instead. They insisted it was the same category.

Very dissatisfied, a company that specializes in scamming money!

car did not exceed expectations. counter staff were efficient

Very good

Friendly service

Enterprise staff were excellent and polite at both collection and return.

Excellent service

The front desk staff had a very good service attitude.

Like: No line ups and fast friendly efficient staff... Exactly what we needed after a 24 hour flight.
Dislike: There was no additional driver option on the easy rent cars website, we had to arrange this with Enterprise directly

Like: Extremely courteous and friendly and cooperative young men, who made the experience easy and relaxing.
Dislike: Nothing

Initially there was an overcharge, but QEEQ's customer service resolved it quickly. The enterprise staff didn't push any additional products. The employee who showed the car was very friendly and thorough. Returning the car was very quick; the woman staff was efficient, checked the car in 30 seconds, verified the fuel gauge, and the return process was done. Excellent service.

My husband and I both had our driver’s licenses translated. The service staff only filled in my information and then insisted that we buy more insurance. We said we already had insurance but she claimed that only I could drive the car. If my husband wanted to drive, we would need to pay an additional £50 per day. After we got in the car, she kept warning us that if my husband drove, we would be fined £1000. Eventually, my husband went back to the office and another staff member clarified that we just needed to add his license information. It was frustrating!

The staff were exceptionally helpful. Really, they could not have done more. I was early and they allowed me to pick up the vehicle early without it affecting my drop off time. Top marks!

Really quick and easy. Confirmation of reservation was almost immediate. Have used this company in Spain and UK and would happily use again,

They rented me a car with a damaged front-left tire and claimed it was my fault when returning!

Pretty good, but there is an extra charge for the second driver.