Highly recommend Enterprise in Oxford! Super efficient, cars are very new, and the staff are really nice! This was my first time renting a car overseas, I originally planned to rent at Heathrow Airport, but after some consideration, I chose Oxford instead (one of the best decisions of this trip). There was no queue at all, and I got the exact model I reserved (2023 Mercedes A-Class, great condition). Overseas rentals usually can't guarantee the exact model, only a 'similar class' car, but we were lucky. However, this rental company's cars are generally very new, so even if it's not the exact model, it shouldn't be too bad. Special thanks to Charlie and Felicity. Charlie inspected the car when we returned it, it was quick because we drove carefully and had no scratches, so he quickly confirmed the car's condition and refunded the deposit (within 7 working days). After returning the car, Miss Felicity drove us to a nearby train station, she's super nice and really friendly!
Received a warm and friendly welcome from the guy on the counter. Went through the process no problem. The original car we had booked was not available but we had a slightly smaller model which was no issue for us. The guy explained the problem and was ver apologetic. Contract completed the car was checked over and shown the drop box for the next morning and also the shuttle collection point.
Overall a very pleasant experience.
About QEEQ:10.0/10
First time using Qeeq. No issues and would use again.
“Too much time wasted with a car that needed service”
About Enterprise:6.0/10
I waited 40+minutes to get the car and the drop off was not in the airport but far away, I needed a bus to go back to the airport, not as planned. The tires where losing air half the way I had orange sign showing. The car was 7years old and the seat belt of the passenger didn’t lock.
“Easy to book online, IT systems failed at collection, but car hire experience was altogether good.”
About Enterprise:10.0/10
There was a glitch in the system between Qeeg and Enterprise at the time of picking the car up. The counter assistant was very helpful,but it looked like the wrong price on the booking agreement which worried us at the time. We weren't charged anymore which was a relief. We couldn't fault the staff or Qeeg, but the IT system did have a problem.
About QEEQ:8.0/10
We are happy with the Qeeg booking, and the fact it was a good price.
Was really good apart from collection i waited almost 3 hours to pick up, I was offered 25% which thr manager emailed Qeeq but after speaking with them which was beyond terrible as the girl couldn't understand or speak English she made the whole process extremely terrible.
“Pleasant and extremely painless experience. Thank you”
About Enterprise:10.0/10
The staff at Enterprise were extremely courteous and helpful. The pick up was extremely quick and the staff took the time to show all the car controls.
About QEEQ:10.0/10
We paid exactly what was quoted on the site - yes excellent. Website very user friendly and I received confirmation of booking very quickly and received frequent updates.
Very satisfied. Everything is paperless with iPads for pick-up and drop-off. In case of an accident, QEEQ needs to contact the car rental company for documents for domestic claims.
Nice fast pick up with Kevin, was told all I needed to know n was on my way, drop off with Sam was just as smooth and a nice follow up call the next day from Elaine to check everything was ok, all good
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