The car rental process was easy, and although the car was carefully inspected upon return, no issues were found. The deposit was refunded within 2 days. A great rental experience!
The experience was pretty decent. The staff member was quite conscientious. The car was in good condition and quite new, providing a good driving experience.
The service was acceptable, but there was a significant difference between the reserved car and the one actually received. I booked an XC90 or similar because I needed the large space for luggage, but I was given a Mercedes GLB, which is two sizes smaller, and almost couldn't fit my luggage.
The car pickup in Cambridge and drop-off in the Lake District were great experiences. The staff were very nice and the small car took us to many places that were hard to reach with public transportation. Very happy.
The staff at the rental location were quite professional, patiently answering all my questions about vehicle operation. The car was relatively new and easy to handle, which was very helpful for me as a first-time driver of a right-hand drive car. He didn't try to sell me anything, but I decided to add full insurance at the store for peace of mind. It wasn't expensive, just over 100 pounds for 7 days. Because the rural roads in the UK are narrow, I initially wasn't used to it and scratched the wheels. When I returned the car, the staff said they would hold my 500-pound deposit and refund it after the insurance claim. The refund was processed in a few days. Traveling through the Cotswolds without a car would be inconvenient; the most enjoyable part of my trip to the UK was driving through the countryside.
I thought I was getting a Vauxhall Corsa which had on board GPS system but end up with a 2019 Toyota and had no GPS but Ipswich gave me a TomTom GPS with out this I would have got lost . The drop off point at Glasgow airport is very hard to find and needs better signage coming off the motorway from the Troon direction .
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