Despite handing my car back in perfect condition, on time, in the correct bay without any issues I've since received a strange phone call asking where the car was and when I said I'd already dropped it off they apologised, then the following day I got a missed call followed by an email asking my why I hadn't dropped off the car the previous day. Very strange and anxiety provoking, I'm glad I took photos of the car in situ of the car after I dropped it off. Completely unprofessional and best avoided entirely it you do t want strange worrying follow cars from them. You get what you pay for I suppose.
“Excellent, superb service and great car, good value and all went really smoothly and no queue too!”
About Firefly:10.0/10
The staff were excellent, condition of car great and excellent value for money! Only comment I'd make is some guidance on the car itself would have been good - we struggled with the built in sat nav. We could have gone back to the counter and asked but as I had my own one with me we just used that.
“Chosen because it was cheapest - only later did we realize just what good value!”
About Firefly:9.3/10
It was a long wait in the hot sun ... a water cooler would be good! The car was bigger/better than expected. No pressure to buy extra insurance, just asked if we had it and accepted it. Initially they wanted to charge an old-person supplement but accepted the letter I'd printed from Easy Rent saying there would be no extra charge. I was unaware of the 'service' charge for filling the car (it was full to empty policy) - and how anyone can justify 30euros to take a car to a garage and fill it up is unbelievable! Return was easy and we were told we'd get some cashback for the fuel that was left - I've no reason to believe otherwise but at this point (48 hours after drop off) nothing at all relating to this booking is showing on our credit card statement.
“The seller fooled us! I’ll never go back to this firefly!!”
About Firefly:5.3/10
The seller Fooled us by saying if you take the full insurance you pay 108 but basic insurance you pay 48 . But in the end I paid both ! No one helped me with that but I’ll make sure of speeding my experience to everyone I know !
This was SCAM
Je pense que firefly sont arnaqueur
Vous payez sur le site on vous affiche un prix 45 euros, arrivais devant le guichet on vous dit de payez 540 euros ,il est 2 heures du matin vous avez des enfants avec vous vous êtes obligé d'accepter
Ce n'est pas normal
“Directions of where to collect car and drop it off should be essential part of booking info”
About Firefly:7.3/10
Car was immaculate. Staff more interested in in conversations. Directions to pick up and drop off non existent. Spent 40 minutes trying to find place. Not ideal when dark and late at night
The pick up process at the firefly desk at Malaga airport was terrible. Unbelievably slow - over an hour wait - despite me completing all the details in the UK before we travelled. There should be some desks dedicated to prebookings and some for on the spot reservations. The staff desperately tried to sell me more insurance. When I refused, they tried to used scare tactics to add more pressure. After queuing in the airport, I then had to go to another office in the carpark to collect the keys. Having been travelling with three children from 3:30 am, not ideal at all!!
About QEEQ:8.0/10
Very easy to use and book online and very cost effective.
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