FIREFLY CAR RENTAL REVIEWS

No queue for car at rental desk, friendly staff, told us the best place to fill up with fuel at the end of the rental, a very smooth collection and drop off process

All cars were junk. Seems to be the way in Italy, other people with me refused first offered cars too. Dreadful.

Great little car. Would have been good to have the manual in there as took some work trying to work out how the semi-auto gearbox worked.

Left my Under Armour cap in the car but there was no body pick up the phone with the number (Hertz) provided on my rental document

No problem with age limit I encountered with other companies

Have a good cross section of quotes

It was a long wait in the hot sun ... a water cooler would be good! The car was bigger/better than expected. No pressure to buy extra insurance, just asked if we had it and accepted it. Initially they wanted to charge an old-person supplement but accepted the letter I'd printed from Easy Rent saying there would be no extra charge. I was unaware of the 'service' charge for filling the car (it was full to empty policy) - and how anyone can justify 30euros to take a car to a garage and fill it up is unbelievable! Return was easy and we were told we'd get some cashback for the fuel that was left - I've no reason to believe otherwise but at this point (48 hours after drop off) nothing at all relating to this booking is showing on our credit card statement.

Car in terrible condition. Every panel damaged. Bumpers falling off. Engine light keep coming on. So cost me money to leave parked up and just got trains and bus. Ordered a full size offered a clio, then punto then had to settle for astra. Now after security deposit returned, I have a unauthorized €58 taking without permission and not even a email to explain. Will Never use firefly AGAIN

polite friendly staff

it should have been made clearer that the car was with firefly not hertz as stated in the email then i wouldn't have queued for over an hour and a half at hertz desk first.

adapté à notre road trip en Afrique du Sud avec 8 personnes

Chosen car size not available, offer a minibus! As only luxury cars available and they wanted me to pay more or wait an hour. Argued it out and they found me a car. Staff were very nice, but I was late for my meetings as a result of messing about with waiting for the car.

Ordered a full size car, got a 1 litre engine vehicle and that replaced the car that was faulty. Stereo was smashed and media unit not switching on. First car done nearly 100,000 miles. Do not use firefly!

Firefly works well.

Easy web and mobile tool

The pick up process at the firefly desk at Malaga airport was terrible. Unbelievably slow - over an hour wait - despite me completing all the details in the UK before we travelled. There should be some desks dedicated to prebookings and some for on the spot reservations. The staff desperately tried to sell me more insurance. When I refused, they tried to used scare tactics to add more pressure. After queuing in the airport, I then had to go to another office in the carpark to collect the keys. Having been travelling with three children from 3:30 am, not ideal at all!!

Very easy to use and book online and very cost effective.

All good. Thanks

All good. Thanks

Not too happy with the car. It was a small car but the gas mileage was almost double of what on the books. Everything else as fine

Lo que se indicaba en la reserva es lo aplicado por su personal. Buen trato, serios. Muy recomendable.

Portal sencillo, rapido y claro.

Perth Airport doesn’t have a petrol station near by i went to the closest one 5 kms away and get told to go fill up I had a flight to catch and now being charged additional I won’t be using firefly again and I will be telling people how ridiculous

Counter staff at the pick-up location (Thrifty) tried to offer me aditional insurance.

I have no complaints about the staff, they helpful and friendly

The booking format was good

car wasn't in the best condition and was banged up quite a bit. I had to ask for more damanges to be shown on the rental paper beforehand. But besides that everything went well.