No queue for car at rental desk, friendly staff, told us the best place to fill up with fuel at the end of the rental, a very smooth collection and drop off process
“Chosen because it was cheapest - only later did we realize just what good value!”
About Firefly:9.3/10
It was a long wait in the hot sun ... a water cooler would be good! The car was bigger/better than expected. No pressure to buy extra insurance, just asked if we had it and accepted it. Initially they wanted to charge an old-person supplement but accepted the letter I'd printed from Easy Rent saying there would be no extra charge. I was unaware of the 'service' charge for filling the car (it was full to empty policy) - and how anyone can justify 30euros to take a car to a garage and fill it up is unbelievable! Return was easy and we were told we'd get some cashback for the fuel that was left - I've no reason to believe otherwise but at this point (48 hours after drop off) nothing at all relating to this booking is showing on our credit card statement.
“Car size not what I booked. Car in BITS. Every panel damaged. Engine light keep coming on. So didn’t”
About Firefly:5.0/10
Car in terrible condition. Every panel damaged. Bumpers falling off. Engine light keep coming on. So cost me money to leave parked up and just got trains and bus. Ordered a full size offered a clio, then punto then had to settle for astra. Now after security deposit returned, I have a unauthorized €58 taking without permission and not even a email to explain. Will Never use firefly AGAIN
Very good.
It exceeds the expectations.
Just try to highlights more your partners in order to save time.
Personnaly in my case, I lost quite some time before I figure out that hertz was your representative company in Australia.
Great business none the less.
it should have been made clearer that the car was with firefly not hertz as stated in the email then i wouldn't have queued for over an hour and a half at hertz desk first.
Chosen car size not available, offer a minibus! As only luxury cars available and they wanted me to pay more or wait an hour. Argued it out and they found me a car. Staff were very nice, but I was late for my meetings as a result of messing about with waiting for the car.
The pick up process at the firefly desk at Malaga airport was terrible. Unbelievably slow - over an hour wait - despite me completing all the details in the UK before we travelled. There should be some desks dedicated to prebookings and some for on the spot reservations. The staff desperately tried to sell me more insurance. When I refused, they tried to used scare tactics to add more pressure. After queuing in the airport, I then had to go to another office in the carpark to collect the keys. Having been travelling with three children from 3:30 am, not ideal at all!!
About QEEQ:8.0/10
Very easy to use and book online and very cost effective.
“Perth Airport doesn’t have a petrol station near by I shouldn’t be charged extra”
About Firefly:6.3/10
Perth Airport doesn’t have a petrol station near by i went to the closest one 5 kms away and get told to go fill up I had a flight to catch and now being charged additional I won’t be using firefly again and I will be telling people how ridiculous
car wasn't in the best condition and was banged up quite a bit. I had to ask for more damanges to be shown on the rental paper beforehand. But besides that everything went well.
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