The car rental company is very professional. The staff provides one-on-one service without excessive sales tactics. They explain the services offered upfront, so you can choose to purchase if needed without any hard sell. The price is still a bit higher compared to other European countries, but this is the UK, and it's somewhat understandable since everything is quite expensive here.
The service is pretty good. They might ask if you want to upgrade to a bigger car; you can just refuse. There aren’t many people, and the pick-up and drop-off procedures are quite smooth.
The pickup instructions mentioned free shuttle service from all terminals, but this was not the case. While waiting at the designated spot at T4 and calling, I was told a shuttle would come but after waiting 35 minutes and calling again, I was informed that only T2 and T3 had shuttles. After going to T3, I was then directed to T2. It took another 15 minutes after a final call for the shuttle to arrive, with the whole process taking 2 hours!
When visiting the UK, it's essential to have a car for the countryside and highlands. You can't fully enjoy the Lake District, Peak District, or Isle of Skye without one. Joining a local tour group isn't the ideal way to travel; self-driving is much better. Avis is a big company, and getting the car you want is a great start to a perfect trip. Returning the car without any damage makes the journey smooth and satisfying. Everything was wonderful.
Not good, too many mileage restrictions. Even after purchasing unlimited mileage, there were still charges at the end. The car was in very poor condition, with no air conditioning, and the key remote was broken, often failing to lock the car. This was the worst car rental experience I've had abroad. They didn't provide a full tank of gas at pickup but charged for a full tank at return. Extremely poor service. Another rental company I used for this trip did not have these issues.
they didn't accept Taiwan driving licence, but didn't mentioned during booking
after changed driver to complete booking, they requested to us to perchase new insurance
About QEEQ:8.0/10
didn't mention Taiwan driving licence not accepted
Staff were humorous and provided good service. The only downside was that adding an additional driver was too expensive at £15/day. There was a free shuttle to and from the airport, which was very convenient. The vehicle was in excellent condition.
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Reg Moses
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View more >It was average, the service fee for handling violations is too high.
They added extra insurance charges and I don't understand why they precharged nearly £200 for fuel.
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