HEATHROW AIRPORT CAR RENTAL REVIEWS

Very satisfied

Very satisfied

They kept pushing their store insurance, and if you didn't buy it, there was a £2000 fine, which made the experience nerve-wracking. The experience was poor, and instead of a Volvo, I got a Mitsubishi, which felt a bit unfair.

Free shuttle to the store

Very satisfied

Pretty good

Overall satisfied

The staff were amazing and funny and suited me to my car perfectly. No hesitation in rebooking with them but I want QEEQ to get the recognition.

It was so easy to book this car with them - I have never heard of the company I got the car from but it was so easy and at a good price.

First, the instruction to get the car from airport has no detail. I have to ask few people to get to the bus stop to the rental car (Heathrow airort terminal 2) Second, the staff do not have the model I rented (Nissan Qashqai Automatic). He try to sell the larger car (Manual transmission which I can drive). But the upgrade price is much higher than I have to pay for the Nissan Qashqai, so I decide to get the similar car that I booked. So finally I got the Vauxhall Grand Land manual transmission. I feel sort of tricky that they do not have the model I booked the car and prrovide the lower car type (manual) to me. I also talk to my friend about this, he also got the similar problem from Alamo that can not provide the model he book annd the staff try to sell the upgrade to other model. Third, I did use the road side assistant due to flat tyre. The response is quick and professional.

I like price drop protector.

I went to the car rental office after 1 hour of the appointment time. They let me wait almost an hour due to the car is just washing. They also don't have the model I booked (Mercedes-Benz Vito, 9 seats, automatic), so they offer the Renault traffic L2 minibus (9 seats, automatic and large space for the luggage)

Very good

The shuttle bus arrived somewhat slowly.

The whole experience was very disappointing to say the least. We have used QEEQ several times with a good experience and also have 3 upcoming bookings. The level of service we received on this occasion was a joke, very unprofessional staff at Surprice who made us feel like we were being blackmailed. We arrived and unfortunately I had forgotten my drivers license (my mistake). I did have my international licence but they wouldn’t accept this or a photo of the one they needed. We then had to change the booking into my husbands name and then pay for additional insurance on top otherwise have a £15000 excess!! I told them we had already paid extra for a zero excess policy but they said that was now invalid. We then had to pay extra making a $400 booking into an $800 booking (approximate numbers). On top of that they provided us with a car with front end damage. Also original booking was full to full and car had 2/3rds of a tank. NOT IMPRESSED AT ALL.

Be cautious of insurance upselling, the car condition is acceptable.

Initially, they said the reserved model was unavailable and tried to upsell us on an upgrade. After we firmly declined, they provided the original model. Be cautious of this.

Direct shuttle service available

When picking up the car, I was informed that my reserved model was unavailable, and then they recommended more expensive models. This seems to be a common tactic nowadays.

Very satisfied

Overall service was smooth

The overall process was quite smooth