MADRID CAR RENTAL REVIEWS

Todo fenomenal. Todo muy bien explicado y el coche en perfectas condiciones. Tanto la recogida como la entrega fueron rápido y con mucha atención y amabilidad por parte del personal.

Terrible experience. They gave us a faulty car with a broken battery. We reached Toledo that night and contacted both the rental company and QEEQ for assistance. Their solution was to tow the car away without providing a replacement. We spent days being bounced back and forth between QEEQ and the Spanish rental company. The rental company called and suggested towing the car but refused to refund the rental fee and denied any issues with the vehicle. On the way back to Madrid, the car malfunctioned again, drastically slowing down and eventually becoming undrivable. We were stranded on the highway for half an hour before resuming our journey. The car malfunctioned a second time while driving uphill, causing us to slip back dangerously and nearly get hit by a truck. We had to inch our way back to the rental office. Both QEEQ and the rental company's customer service were unhelpful, blaming us for not checking the car properly at pickup. How can anyone know the condition of the car without being a mechanic? Absurd!

This is the worst car rental store I have ever been to. I'll never rent a car from them again. The platform said car rental services are handled inside the train station. When I arrived that evening, the store was already closed. We had planned to set off early the next morning, but since we couldn't pick up the car, we had to change our itinerary. The next morning, we went to pick up the car, but it was still closed. We asked another rental company and found out they had moved to a different location. When we got to the new location, the staff lied and said they had posted a notice at the old location (which they hadn't).

Awesome rental experience great car and service

Only app I use

I purchased full insurance from Zuzuche while renting the car, but the rental company didn't accept the policy. After a long discussion, they agreed to accept a €1400 deposit and a €100 full-tank return deposit. When returning the car, the staff clearly indicated that the vehicle was in good condition and the tank was full, and that the deposit would be returned on the second working day. It's been almost a month since the return, but the €1400 deposit has not been refunded, and €77.29 of the €100 full-tank deposit has not been refunded either. Despite Zuzuche assisting in the investigation, there has been no feedback. I've used Zuzuche many times and have never been so disappointed. I hope for a prompt response.

En la entrega podría haber algún tipo de presentación del vehículo por parte de algún funcionario, solo entregaron la llave en oficina.

Full insurance was charged both domestically and in Spain! Everyone, do not buy any insurance or full coverage on domestic platforms. Purchase it at the car rental office instead.

Voiture conformes aux attentes Check in et Check out tres rapides. Tout était parfait

Simple d’utilisation Parfait

The service attitude is very low-quality. I do not recommend this rental company.

Quite good.

Many important details were not adequately highlighted.

Not enough staff, long queuing time

It's a scam, avoid this company at all costs.

No me gusto la atención del mostrador y la entrega del vehículo. Tuve que buscar ayuda constantemente y las llaves nunca las habían mandado para retirar el auto Todo el tiempo quisieron venderme la Póliza por seguro total y me dijeron que cualquier problema yo tenía que pagar y después reclamar a Uds. eso no me gusto nada.

This was the worst car rental experience I've ever had. The staff tried to upsell and change the car model, which incurred additional costs. However, since the price increase was not significant, I let it go. I explicitly requested not to use a credit card for payment and asked to use a Euro bank card instead. While I was getting the money, the staff locked the door and ended their shift, ultimately charging my credit card. Communication was completely ineffective, and I was repeatedly hassled. It was extremely unpleasant.

This was the worst car rental experience I've ever had. The staff at the store were pushy, trying to upsell and change the car model for additional costs. While the extra charges weren't too much, they ignored my clear request to pay with a Euro debit card instead of a credit card. The staff even locked the doors and left during my attempts to withdraw money, and ultimately charged my credit card. Communication was completely ineffective, and the whole process was extremely frustrating.

There were hidden charges, and they even charged us for a late pickup because our flight was delayed....

Very patient

Excepcional servicio y limpieza

Muy buena plataforma para rentar coches

Car was much smaller than expected.