LOS ANGELES CAR RENTAL REVIEWS

I booked an MPV, but they gave me a small car. I had my kid with me and was in a hurry, so I let it go this time. Never again!

No issues with the rental company

They kept pushing insurance, even after I repeatedly refused. They wouldn't let me go and described all kinds of frightening scenarios. In the end, I couldn't resist and spent an extra $180. It was really annoying. They didn't care if there was a long line behind. This time it took an hour to get the car, probably because they kept pestering every customer. Also, they didn't care what car you booked; you could just take any car yourself. Nobody checked.

Charging a full day's rate for picking up the car one hour early is unreasonable and wasn't communicated.

Waited a long time to pick up the car

spent in a line almost 2 hours to get my car in a long line with very few Avis staff pressen to help a faster handling.

Forcing me to buy third-party liability insurance, which is not required by other car rental companies.

Couldn't get the car at all. Paid in full, but the staff at the store said there were no cars available. It delayed my trip and ruined my mood.

Hertz offers great value for money. Thumbs up!

The Hertz agent was very dishonest. They tried every possible way to make the renters spend more. Despite having bought full coverage insurance through ZuzuCar, the Hertz agent sneakily added several unnecessary insurances like theft insurance, glass breakage insurance, and tire insurance during our conversation, without informing me. I rented the car for 30 days and spent 11,000 on ZuzuCar. However, after returning the car, I discovered an additional 4400 charge for Hertz insurance. Renting insurance from them is a scam. It's better not to buy any insurance from ZuzuCar in the first place.

Great service, easy booking and GREAT price!!

Very helpful to find good provider(s) and great prices.

Very satisfied

I didn't have to reverse the car and didn't need to ask for a refund.

It's okay

During the summer holidays, I was able to handle problems by myself.

During broad daylight, there were only two staff members handling the procedures. It took over an hour of waiting in line for my turn. They started pushing various insurance plans, but as I had already purchased comprehensive insurance from Zuzuche and additional insurance from Ping An, I politely declined. The staff member immediately became unfriendly and angrily lectured me, saying that I should just say: 'Nothing' in the future. After the rental ended, I received an unexplained charge a few days later. I'm currently in communication with Zuzuche about this. I advise everyone to avoid this company if possible!

Service was okay, but the pickup process took a long time.

Thrifty car rental company secretly upgrades your vehicle without informing you, resulting in hidden charges. It's a rip-off!

The staff were very helpful. They did try to upsell, but respected it when I declined and were still polite.

I requested a Malibu, and although there were plenty of Malibus in the parking lot, they directed me to a different area without any Malibus available. After complaining, they finally assigned me to the Malibu area. My order already included taxes, but the store charged me for taxes again.