LOS ANGELES CAR RENTAL REVIEWS

Pick-up time. There was no one at the service point. I waited over an hour for someone to arrive, which delayed my plans. There was no apology at all, and they gave me a car of a lower grade than what I had booked. Very dishonest.

Arrived at 8 PM, completed the process in five minutes

Yes

Will the car again with kx

Smooth paperwork, quick car pickup. No upselling of products, and returning the car was straightforward.

The free shuttle was quite convenient. However, when picking up the car, the staff kept insisting that we buy full insurance, claiming that our coverage was insufficient and didn't include roadside assistance. Initially, I didn't want to add any more insurance, but my husband was concerned about potential issues if we didn't, so we ended up adding one, which cost about $30 more than what we had initially paid on the platform. They also tried to get us to pay $40 for a full tank of gas, which I refused. We found out later that there were nearby gas stations where filling up didn't cost nearly that much. The pick-up and drop-off process was quite smooth, and the car was fairly new.

El personal del mostrador fue muy descortes y me enganaron anadiendome extras que no solicite como el seguro del vehiculo, que yo ya tenia y dije que no lo queria. Esto supuso un costo extra aparte del precio de Easyrentalcars. Me senti estafado por ellos. Al reclamar no me ofrecieron ninguna solucion.

Overall service was satisfying and highly efficient.

The owner of AllStates is a very dishonest and unethical businessman who enjoys preying on his customers. Not only was I charged more money at the counter than I had originally agreed to pay during the original booking process, but I was essentially denied the ability to pay off my toll charges upon returning the vehicle back to the car rental station and warned that an additional $30 late charge would be tacked onto my credit card account because I elected not to pay the $9.50 per day for unlimited toll road use. I strongly encourage anyone considering making a reservation through Allstates to choose a different car rental company, because you can bet that you’re going to end up paying far more than you had originally intended!

It was a very quick process during the pick up as I didn’t need to wait in line for service, everything was done through the computer, I liked the freedom of choosing our car as we were able to spend time looking at the car and deciding which car to pick at our own pace.

Booking was very clear and easy to understand, the price drop didn’t really work for us as the price didn’t drop although the price of our rental was cheap anyways.

Large company, excellent service!

The shuttle bus makes you lose patience. Even though we were waiting at the rental car shuttles spot, several buses just passed by without stopping. Totally frustrating. Called customer service but they were unhelpful and had no intention to resolve the issue. In the end, we had to take the Dollar shuttle.

Excellent experience

Excellent experience

I will never use POP rental car! The worst experience we had! They lie and rude! They gave use dented and broken cars! The most horrible customer service. The whole office smelled like MARIJUANA! Some customers who was waiting just left without their cars and went to another car rental! I will NEVER return!

Did not arrive at the agreed time, very unreliable. Waited for almost an hour.

The car was fantastic. Exactly as described. Clean and well maintained. Great fuel efficiency. Did not have to fill up before drop off.

I was charged $200 and I'm not sure what for. My English isn't very good, so I just let them charge it. It feels unfair.

This company is very reliable, and the cars are very new. The car I rented this time had only a little over twelve thousand miles. Last year, my wife and her friends rented a Suburban with just over five thousand miles. During this trip, a small stone flew and created a tiny hole in the windshield, but it was very easy to exchange the car in San Francisco. QEEQ's service was also very timely and thorough. Kudos to them.

Great car in good condition

Used many times, non probs at all

The car was not there on arrival. I had to wait an hour whilst management finished in order to make a decision. They tried to offer another type of car instead which would have been a downgrade...I said no They then drove the dirtiest car inside and out, to me that has clearly come from the queue from drop off. The told me that fuel was cheaper on drop off, but charged more for it. They also took a security deposit that they have yet to return Not happy

Originally we ordered Dodge Van but Alamo Counter staff suggest for bigger car, then we choosed Toyota Sienna which is fulfilled our needs. But during the usage, car required maintenance message appear.

Good Apps and easy to use