LOS ANGELES CAR RENTAL REVIEWS

Helpful staff. They correctly suggested that we need more space and we paid for an upgrade. Very roomy vehicle, although the mileage was poor(Toyota 4runner). Overall it was very good for 4 persons.

They tried to sell me full insurance without needed. I informed them i dont want and again they put it in the contract. Thank God i saw before sign. In drop off they put me 10$ to be charged without informing what it is. Again i noticed and i came back. They remove it and print another final reciept without apologising or telling me what was the mistake! Terrible

・追加料金が多過ぎる、事前にわかりにくい ・空港送迎無料と書いてながら、しっかり追加料金を取られた ・事前予約した日本車から、よりによって韓国車への変更は勘弁してほしい

Very quick to pick up car. As advised by EasyRentCars, they tried to sell us extra insurance and even claimed the insurance we purchased through EasyRentCars was invalid. They also made us pre-buy toll roads as they said it would be cheaper and hard to avoid driving on them based on our route. However, we never drove on a tolls road so that was a waste of money.

Very easy and smooth process, cheaper than competitors.

I booked a GPS but it was not available when I picked up the car.

Standard level

Probably the best and easiest process I’ve ever had renting a vehicle. Super organized, speedy, CLEAR, and professional. Will be back for sure.

We booked a Ford focus or similar to fit two suitcase in. Budget tried to give us a Ford fiesta claiming it was the same thing and sell us an upgrade. They ended up giving us a Kia sol. When the bags didn't fit the persons handing over the car was very unhelpful and walked off after putting the seats down and throwing the bags in saying it was fine as there were only two of us. We went back into the office and and spoke to a different person who sorted us a car with a big enough boot to fit 2 bags in out of sight.

Many service counters

Alamo pick up location quite far from airport. Shuttelbus without troulke though. Finding the counter building could be a bit more intuitive. Counter staff not friendly but also not rude. Car handover staff firendly and easy going. We could pick from two differtent large SUVs. Car was brand new and flawless in all respects.

Perfect.

Perfect organisation. Friendly service. I got very good car.

Easy to rent, but difficult to understand which company finally will deliver the car. Needed to make an international call to customer service to figure it out. Received answers to all my questions. Finally satisfied.

They put the full insurance without my knowledge and charged my credit card, after return they waved the charges but was not happy about the charges and still 10$ was extra not sure for what they charged?

Misled us by saying we didn't have third-party roadside assistance insurance, and asked us to purchase additional coverage.

Overall very disappointed with ACE. You check in with some via iPad- who then makes you read out loud your credit card- even though it was provided when reservation was made- is this not a privacy issue? Also service desk was under staffed. When I returned the car and asked for a receipt the agent was rude - overall good price but poor service.

Great attitude and excellent service.

The only problem was getting from airport to rental place. No bus service but rental is refunding me the Uber ride there

All good

Beware of hidden charges! Just because they don't mention insurance doesn't mean it's not mandatory! During the reception, the staff only talked about TOLL, GPS, and full tank pickup and return. I apologize for my poor English; I didn't notice the detailed charges on the screen and thought it was related to the full tank return fees.

Happy with the service

Great service and prices

I paid in full online in advance, but the rental company charged an additional 107.07 RMB on my credit card when I picked up the car. Why?

The attitude was good, and they didn’t force us to buy insurance.