GERMANY CAR RENTAL REVIEWS

The overall process was quite smooth. We didn't get the Hyundai we booked, but a Volkswagen instead, which was still okay. The processing was fast. Customer service asked if we wanted to buy insurance, I said we already did, so they didn't push any further. Communication was fairly smooth. At the store, an €800 pre-authorization was charged to our card. Any fines or additional fees during the rental period would be deducted from this amount. However, I'm not sure how long it will take to process. I forgot to ask when returning the car. It would be great if QEEQ could help track the progress. Another incident was after refueling, the steering wheel locked and we couldn't move it, nor could we shift gears. We were scared, thinking the car was broken. The gas station staff couldn't help and told us to contact towing services ourselves. QEEQ customer service also advised us to contact the rental office. Other drivers at the gas station could only tell us what the dashboard indicators meant but didn't know how to fix it. While preparing to call for towing service, I searched for solutions on Xiaohongshu and managed to solve the problem myself. Almost lost a few hundred euros.

Service was average. The car had an empty fuel tank when picked up, and despite returning it with an extra 180 kilometers' worth of fuel, no mention was made of a refund.

Returning the car was very quick. As soon as we arrived, we saw the staff and returned it immediately.

The car exceed my expectations and I decided to extend for another week and had returned it today. The entire process of registering and picking up the car at the airport was very smooth. Throughly enjoyed having the car even though I had use it to bring me from point A To B . I would have love to take the car for a long trip. The only negative side is when I decided to extend the car for another week , I had someone ( with an Italian accent ) on the other line which I could hardly understand her . Positive side , she tried her very best and was very friendly.

The pickup process and vehicle condition were great. Returning the car was a terrible experience.

Communication was smooth because I spoke the local language.

Communication was smooth because I spoke the local language.

Very satisfied

Very friendly, they even upgraded me to a Mercedes A200. Great to drive.

I am satisfied. They resolved the issue quickly!

Highly satisfied

Satisfied, the process was quick with all the necessary documents.

Very satisfied

Satisfied and efficient

Excellent

Very satisfied!

After picking up the luggage, turn left and follow the signs. It's very convenient.

Satisfied

The staff proactively explained the charges, no need to queue

Generally satisfied