MEXICO CAR RENTAL REVIEWS

The service was very poor. They lure you with low prices and then forcibly sell you expensive insurance. I initially booked with Mex but canceled after seeing bad reviews and chose Mas instead, thinking a higher rating would mean fewer issues. However, upon arriving at the store, I realized both companies are connected. They found all sorts of faults, claiming my driver's license was new when in fact it was a renewal. After lengthy negotiations with the rental company's customer service, they finally agreed to give me the car but only if I bought their insurance (despite already having full coverage from the platform). They wouldn't listen to the platform's communication either. At that point, I had no choice but to comply. Additionally, they charged an unfavorable exchange rate for the insurance. I advise others to avoid this rental company. Online reviews are overwhelmingly negative, and it's not worth taking the risk; you could be the next person to get ripped off.

Al llegar por el auto se me hizo saber que para Europcar el seguro que había contratado por AXA no era valido y que solo tenia responsabilidad civil para terceros. Que si me lo queria llevar deberia dejar un depsoito de 14,000 USD o su equivalente en moneda nacional o contratar un seguro con Europcar de 1,207 pesos por los 2 días. Por tal razon me vi obligado a pagar este segurio adicional a pesar que con QEEQ habia pagado mi seguro.

La experiencia con QEEQ siempre ha sido satisfactoria pero no hay comunicación entre cliente, aseguradora y QEEQ, ya que esto que me paso que me solicitan dejar un desposito de 14,000 USD o pagar un seguro cuando ya lo había contratado NO DEBERIA DE SER. Por lo que pido la devolución de esta cantidad porque al final pague DOBLE SEGURO. Adicional se me habia hecho saber que tenia un bono por 30 USD en mi proxima reserva y cuando hice este reserva esta posibilidad de uso no me fue posible aplicarla. Espero devolución del este pago doble de seguro.

realmente pésimo servicio por qué si en la reserva ya lleva un seguro con daños a terceros por qué a la fuerza el personal del mostrador te vende el mismo seguro cuando ya está incluído no entiendo

El personal a la recogida atento, pero mal encarado al ni querer adquirir el seguro. Por la hora y no haber otra opción él ganó, triplicando el costo.

Todo perfecto.....

Una porquería no me respetaron mi reservación me dieron el coche que quisieron y además me cobraron a la de ahuevo seguros que no necesitaba solo por ser frontera y por si cruzaba al otro lado

el coche demaciado sucio en sus interiores y de regulares condiciones mecanicamente. no lo acepte y dure mas de 2 horas para que me dieran otro. la persona del mostrador no ayudo mucho, al contrario, se molestaba porque no aceptamos su vehiculo

They made me double pay the one way fee and charged me extra taxes. Not happy with the service.

I liked the service and booking platform

Me entregaron un coche que no tenía un motor potente

Alles sehr ok

Attentive and enthusiastic service

The staff were friendly and provided excellent service. However, the pickup process was slow and took a long time, approximately 40 minutes.

Todo bien con mi renta.

Muy buen servicio y atención

Great

I was told that I needed to purchase additional third party liability insurance (Despite Qeeq including it on my voucher). They said only $750,000 was included, but I needed $3,000,000. When I was given a receipt, it only showed this as a car upgrade. I asked for a receipt, they said all I could be given was what I already had (with no mention of additional insurance). Cost was an additional $188CAD

Qeeq was really great with whatsapp messages and support, especially concerning the additional insurance that I was told I needed by Mex. They provided quick and helpful information.

The car was in good conditions except for the "service engine" indicator on, and a mild noise when using the air conditioning The car was clean and nothing out of ordinary that attracted my attention

Easy, thanks

Satisfied

The experience was not good

Overall service was okay. However, the queue for picking up the car took over an hour, very inefficient.

The car was very old, but this has its advantage as new scratches weren't noticeable.

Counter staff at both ends were helpful and efficient. The pick-up location is incorrectly marked in Google maps & Waze. Vehicle was perfect.

Saved me money vs other quotes I received and seemed to be easy for Enterprise to transact.