GREAT RENTALS CAR RENTAL REVIEWS IN NEW ZEALAND

Satisfied

Like: Excellent value for 2 day rental of a small older car for visiting friends and family in Auckland. Great Rentals site is easy to find using a navigator on vehicle return as it's close to the Southern and South Western motorways.
Dislike: Distance from the airport takes a bit of extra time, but was OK as a compromise for a better priced weekend rental.

It took a bit too long to handle the traffic accident, standing in the cold wind for three hours on the roadside.

The car was dirty and almost fallen apart - left car didn't close completely and right one didn't lock at all. The trunk door stuck most of the time. The back wheel made terrible sounds that everyone on the street were looking at us. I have no idea how did they pass WOF. Guy on the counter had very strong Chinese accent and have to ask him many times

Awesome little car, only downside was the GPS /radio was in Japanese, need to convert it to English

Just because it's the National Day holiday, the pick-up took a bit long

The customer service was excellent, very easy to communicate with.

Staff were very friendly and helpful.

The drop off time was amazingly fast and easy. The pick up was very fast also, just a bit more communication would have been nice so that the person actually know whats happening next. like 'ill just get your car' or 'ill get this person here to prepare your car'' go with him'. instead of just leaving the person there like an idiot wondering whats happening.

Great Rental has moved near Auckland Airport, the location is relatively remote so be mindful when returning the car. The staff is very nice and can offer advice about local matters.

I initially thought that for a short two-day stay and not too far distance, getting the cheapest car would be fine. However, our flight was delayed by 20 minutes, and they asked us to pay a 50 NZD overtime fee for their employee, which is roughly 250 RMB. They also said if we don't pay, we’d have to collect the car the next day. Upon arrival, they demanded a 500 NZD deposit, although the contract stated 1000 NZD. Unlike other companies, they don’t have their own counter and parking spaces at the airport. Instead, they have a lot about 5-6 kilometers away, and they’d shuttle you there only if you contact them in advance. These hidden terms made the overall cost higher than a big rental company. From now on, I will not choose a small rental company just based on price. The car's condition was terrible, and it’s lucky we didn’t face any issues. On a positive note, the staff were friendly and were mainly young Chinese.

Staff were very helpful.

The car used a lot of petrol

Airport transfer, quick and efficient service

This was probably the best experience with rental cars, we ever had. Everything worked out perfectly well. The folks at Great Rentals were awesome!!

Car was in beautiful condition, exceeded my expectations by far!

Nice car and good experience

We booked an economy car, Toyota Yaris or similar. We got a Toyota Vitz, no worries there. But the car was from 2012, had no Bluetooth connection, no AUX and no USB-port for charging. And it was an imported Japanese car which meant the radio only worked in the FM-range of 76-90 MHZ and so you couldn't even listen to music that way. You could find a station for a minute or two but reception was BAD!!!!!!!!!!

Only the thing the car was not clean, But I was okay because the price was amazingly cheap. I paid 60 for 3 days only. Even the car was the immediate class car. Not a small one. I highly recommend this car to Travellers

Overall quite satisfied. The car wasn't great, but the service was excellent.