Office for pickup/drop off fairly difficult to locate as there aren’t many signs. Car had a knocking noise on suspension and no windscreen wash on pickup. Waited quite a long time on drop off as there was only one member of staff dealing with customers.
About QEEQ:10.0/10
Pick up drop off location not in terminal as described. Everything else from EasyRentCars was great and easy to use.
“Once desk found, easy and straight forward to hire car.”
About Target Rent Italy:7.7/10
Couldn’t find Target Rental desk initially this was because they are also called Liberty and this was the big sign above the desk. Target Rental sign was on a A4 piece of paper on a sign on the desk. It was very busy in the rental terminal so you couldn’t see the sign!
“More detail and content on the package offered by Easyrentcar.com”
About Target Rent Italy:9.3/10
The car was very good and the staff where very helpful. The Location was off site and at night I was asked to check a hire car in the dark for damage.
Fortunately the car was undamaged and no issue when returning but I did feel happy taking a car which i couldn't inspect in some light other than my iPhone.
About QEEQ:10.0/10
I did request a car pick up and drop off at the airport but it was an off airport location.
Some confusion initially!
Car was great, larger than expected. No queue at pick up counter and staff very friendly.
About QEEQ:8.0/10
Inaccurate re pickup as stated on airport and it was off airport. Opening hours were inaccurate which meant we had to return our car earlier than we'd planned to otherwise they'd have been shut
The instructions suggested that the office was in the arrivals area at the airport. It was not! That resulted in a lot of asking around as the rental company was not listed on a big board as operating from a another off airport location. Very frustrating!
The vehicle was in very poor condition, and after picking the car up I was shocked to realise it had done over 205,000 km which in my view is way beyond the useful life of an average car, let alone one a company is renting out (for a 9 day price that would probably go towards buying 50% of the car). The vehicle was so worn it lacked power in lower gears to the point it felt unsafe, and we were concerned there was a very high risk the vehicle could breakdown. We therefore used the vehicle a lot less than we had hoped to on our holiday. Overall this experience has left me thinking I would be highly unlikely to use this company in the future, or recommend it to anyone else.
Once we found where to pick up the shuttle to the pick-up point, everything was very easy. The staff at the pick-up and drop-off point were fantastically helpful and kind. They deserve congratulations. The car was almost new and spotlessly clean. It was a first-rate rental experience.
Used Target several times. Always excellent service. Only reason for not giving 5* is that the car was quite dusty inside. Otherwise excellent as usual.
About QEEQ:10.0/10
Never used before but definitely will again as excellent prices and service.
“Not trusted rent company! Check your MasterCard and there will unexplainable surprise!”
About Target Rent Italy:9.7/10
It was taken money from my account without any information. Delivery of CAR was everyrhing Ok but some days later I found out that IT has been transaction from MasterCard.
“Cheaper than other companies though be prepared to wait a long time to be picked up from the airport”
About Target Rent Italy:7.0/10
I was really frustrated that on my booking it showed the car company was In the airport terminal and it was NOT. I waited AN HOUR for the company to send the shuttle service, I had to call several times each time I was told they were on their way. It was only 10 minutes away yet I waited an hour! The way back I waited half an hour for the shuttle to come. Other than that they were very good.
The car was as expected, although the boot was smaller than I expected but we did select a small car..
The waiting time for pick up was rather long and a bit distressing as the agent was dealing with someone who wouldn't pay for the damages, I guess it wasn't the agent's fault but they nearly came to blows! Other than that the agent was very polite and professional with us and the actual paperwork didn't take too long.
“Easy Rent Italy (TARGET ITALY) Rip off merchanct`s”
About Target Rent Italy:3.7/10
Target Italy were very poor, Contacted them on arrival as per the APP. said had no booking with them After 2 hours of messing finally arrived at there office, Told that there had been mix up on names and blamed it on booking through a different web site. First piece of paper I was issued with told me all repair costs and fee for administration if any damage occurred whilst in my care. Taken to vehicle which was in a dirty condition inside and out. I was showed damage on the car which was highlighted using an I Pad. at least 10 area's. Asked for a vehicle condition report, told they didn't have any but would e-mail the damage, Only received 4 pictures 3 off which were wheel trims.
On returning the vehicle I was asked if I had been informed what any repair cost`s would be, A inspection of the vehicle then took place this lasted over 7 minutes a lot longer than when I collected it
A small scratch was noted (no longer than 10cms) which wasn't on the original collection I was informed. I stated I had not done it and must have been there
on collection. This I was told was impossible that I had signed for the vehicle although with damage but not in that area. We returned to the office and I was left with no option but to pay 180 Euro for the scratch. Due to catching a plane and not being able to speak with a manager I reluctantly payed .
I have rented cars for many years in different country's, this is the worst experience I have had and will not be using them again.
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