APOLLO_MOTORHOME CAR RENTAL REVIEWS IN AUSTRALIA

Booked for 9 AM, but the car was still being washed when I arrived at 9:40 AM. Hope it can be ready on time next time.

Average

The rental service from ZuzuCar was very poor, and I probably won't use them again. We booked a full insurance package on the website, but upon arrival to pick up the car, we were informed that we had only paid for the car itself. Additional fees for insurance, extra mileage, pre-purchased gas, and so on needed to be paid separately. Calling ZuzuCar's customer service on-site did not resolve the issue; they simply told us to pay the extra costs ourselves. There was no coordination between ZuzuCar and Apollo. We ended up spending nearly two hours at the pick-up location. In the end, we had to buy additional insurance and cover other costs ourselves, paying over 600 AUD more than originally planned. After returning home, ZuzuCar's customer service continued to ignore us, and there has been no word on compensation so far. However, Apollo's service attitude was quite good.

Convenient pick-up and drop-off, and friendly staff.

Many motorhomes available; professional inspection during pickup and quick, easy return process.

Pretty good, but they do promote insurance

The GPS was too old, not useful.

Crowded

Company staff take up time by explaining insurance policies even when we insist we don't need them. Note that a card payment of AUD 5000 is required as a deposit when picking up the car, along with a AUD 100 handling fee. By opting for their first-tier package, the deposit can be reduced to AUD 2500, and the second-tier package waives the deposit completely. However, with the insurance we already bought on the rental platform, spending AUD 900-1500 is unnecessary.

There was a Taiwanese guy who spoke Mandarin, which was quite convenient.

Very dissatisfied

During my car rental period, I committed a traffic violation. Since the car from Apollo Company is registered under the company’s name, the fine is ten times higher than that for an individual. However, when the rental company received the fine notice, they did not handle it and simply passed it on to me, asking me to pay. After checking the traffic regulations, I found that in this situation, the regulations allow me to transfer the name on the fine to my personal name, reducing the fine to one-tenth of the original amount. The rental company should be well aware of this and should inform the renter immediately upon receiving such fines from the traffic authority, assisting them in transferring the name. But Apollo Company did nothing and gave no reminders. Uninformed customers might end up paying ten times the fine unjustly. Therefore, it can be concluded that Apollo Company is very irresponsible and, to a certain extent, even deceptive. So, be cautious with this company. The service from the car rental platform itself is good, but their experience in dealing with unscrupulous foreign merchants needs improvement.

No response after feedback. The service was still quite enthusiastic!

There were only two of us in the store, no need to queue, but they really pushed the insurance! They said that a $5000 deposit wasn't suitable. It was our first time renting a camper and we weren't familiar with the process. It was getting dark, so we got a $480 insurance. Thinking back, it wasn't necessary... Oh well...

Satisfactory

No waiting in line, the procedures were handled directly. The reception staff carefully explained how to use the RV and provided a user manual and video instructions. The safety belt repair took a long time when picking up the vehicle, but they waived the RV cleaning fee when we returned the vehicle. We later added full insurance, with a zero deductible, and we didn't have to provide a credit card deposit. Otherwise, the credit card fees would have been significant. Note that the full insurance does not cover the roof.

Missed the friendly staff, encountered unfriendly ones. They tried to scare me into buying insurance, otherwise I had to put down a 5000 AUD deposit. Even after multiple refusals, they kept pushing the insurance. In the end, I had to unwillingly add insurance that cost half of the car rental fee. I won't choose Apollo next time.

Satisfied

Good service, efficient

Good