APOLLO_MOTORHOME CAR RENTAL REVIEWS IN AUSTRALIA

Big company, overall good

Very enthusiastic and efficient

The rented RV had quite a few cockroaches, hygiene was average. The sink drainage was poor, we fixed it ourselves by connecting the campground's water hose to the sink drain and turning on the faucet to clear it. Halfway through the trip, the wooden panel of the fridge door fell out and scraped the floor, so we had to repair it ourselves. A few years ago, their cars were very close to the airport, now they are quite far.

Acceptable

Forced insurance, vehicle in poor condition led to breakdown and needing assistance

There were many pitfalls. I bought full insurance in China, which turned out to be useless. The rental company gave us two options: either a $5000 deposit, which would be returned after 6 weeks with a 2% credit card fee and 4-6% exchange rate loss, resulting in a $300-400 loss; or buy their insurance at $45 per day, totaling $270 for 6 days and no $5000 deposit. Reluctantly chose the second option, which started a 6-day nightmare of a motorhome trip. The vehicle had already run 159,000 kilometers. Is this really a 3-year-old car? The dashboard looked like it belonged to a 10-year-old car. It was a Toyota Hiace. At speeds over 60 km/h, the tire and wind noise were louder than a plane taking off. The driver at the front couldn't hear the passengers at the back. We only slept in the van for one night because it was too uncomfortable. If you have three people, it’s better to rent a six-person motorhome for more comfort. The power system in the van was broken, one burner on the gas stove was not working, and the other burner required careful handling to ignite. Returning the vehicle, they required the exterior to be cleaned, otherwise, there was a $150 cleaning fee. This was not communicated clearly by the rental agency, leading to a very poor impression of the service.

The camper van was very new, less than 30,000 kilometers. The self-drive experience was fantastic!

Aggressive promotion of insurance, firmly declined!

Waited two hours to pick up the car, but everything else was fine

Good location, friendly staff!

Overall okay, but there were additional charges added during the rental. It is recommended not to buy insurance in advance in your home country, but rather purchase it directly when you are there.

We had to spend over 700 AUD for additional insurance at the car rental place! Otherwise, we would have to pay a 4500 AUD deposit, with a 10% non-refundable deposit fee. So, we had no choice but to buy extra insurance.

The location is relatively easy to find, but they kept pushing their insurance.

Got lucky with a free upgrade to a Mercedes automatic. Apollo is fantastic!

There are Chinese staff who can speak Mandarin at the store. However, they kept trying to upsell additional services, like highway toll packages, return car cleaning packages, and full tank return packages. They charged $87 for the full tank package, claiming it was a company discount. But later on, I found out that refilling the tank costs just over $60, so this so-called discount felt like a rip-off. Not very trustworthy.

A very professional company with very convenient pick-up and drop-off process. Since it was an RV, airport pick-up and drop-off were not available, which is understandable due to RV limitations. The most surprising part was that the rental order was for a Volkswagen RV, but instead, I received a Mercedes-Benz RV. It was high-end and luxurious, totally worth it.

The staff at the store heavily promoted one of their insurance packages, saying that I couldn't get the car without buying it. I think more details could be improved, including folding chairs and tables that should be included in the rental price. Renting these items at the store can be expensive, and the staff will promote various packages. Additionally, if you don't buy the insurance package, a pre-authorization of 7500 AUD will be placed on your credit card, with a 2% bank service fee. These details should be clarified by the rental company. In the end, I had to buy another insurance package. I hope future renters understand these details to avoid redundant purchases.

I was the only one picking up the car when I arrived, and the process went smoothly.

The car condition was good and relatively new. The rental and return process was simple and fast, but the service of the pickup staff was poor.

Overall okay, but not satisfied with the insurance coordination with the rental company