The staff exceded our expectations. We didnt realise we left a wallet in the car but because of the prompt cleaner of the car she managed to locate and return the wallet to us before our flight which was much appreciated and beyond the call of duty.
We were forced to buy insurance. I told the AVIS staff in advance that we had already purchased insurance on ZuZuChe, but AVIS said we hadn't and wouldn't let us pick up the car without it. Reluctantly, we had to pay. For two cars, each was charged $101.90. When we returned the cars, we tried to explain to the company again, but they refused to refund us, saying we had already signed the contract. We are very dissatisfied!
Very satisfied. Booked a standard version and got a free upgrade to a new hybrid car. Powerful engine, no noise, and saved at least half a tank of fuel.
The wait time for renting was very long due to insufficient staff. After returning the car, I was charged over 100 dollars and have not received a resolution from the rental company yet.
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