AVIS CAR RENTAL REVIEWS IN NEW ZEALAND

The day I went, their computer was down. I booked a zero-deductible insurance through QEEQ, but they didn't register it! Overall, this issue took quite a while to resolve. QEEQ's service was excellent!

More affordable than Hertz

I had already purchased a super insurance when I booked through Zuzuche, and it was clearly stated on the order that I did not need any additional insurance. However, a female staff member at Christchurch Airport added extra insurance despite me showing her the order and explaining it was my booking. Even after I repeatedly asked to add a second driver, which she agreed to, it was not added. When I discovered the second driver was not added and returned a second time, another staff member helped me add it. I had to go back and forth several times to cancel the extra insurance, and it was raining heavily that day in Christchurch. The whole process was dragged out until after 10 PM. Fortunately, a Chinese staff member named Liang was on the night shift and helped me resolve the insurance issue. I am very grateful for his assistance. However, the unpleasant experience at Christchurch Airport leaves me feeling quite frustrated. I might not consider renting from this company next time.

The store's service efficiency was high, not harsh, and very realistic. We were very satisfied!

Felt very professional

The car rental service was excellent and the procedures were fast.

Excellent service, patiently explained all the precautions to us.

The process of picking up the car at Christchurch Airport was quick and efficient. The car was new and performed well without any issues during the 15 days of driving. Pleasant experience! When returning the car in Picton, I didn't know about the drop key box method and couldn't pay the rental fee in cash as intended, had to use a credit card instead. Hence, couldn't use up the New Zealand dollars I had exchanged. Picton, being a key hub between the North and South Islands, should have continuous on-site staff like in Auckland, Wellington, and Christchurch.

The paperwork took nearly an hour, which was a bit long, but the car condition was great. The return process was also very simple and I was very satisfied.

Avis employees were very nice and helped explain all our questions! A very pleasant car rental experience!

Very good.

I paid for insurance and spent an entire precious travel day fixing the car. Returned the car in perfect condition, taking responsibility to ensure it could be rented out immediately without delays. Labor and materials are extremely expensive in New Zealand, with repair costs reaching 2500 RMB. Avis cars are also very expensive compared to others. In the end, there wasn't even an explanation or thank you. So, why did I pay for your insurance? Such companies will face consequences! At the very least, I paid for insurance! Even if you don't refund anything, at least return my insurance money! I hope Zuzuche (the rental platform) penalizes Avis for being an untrustworthy company!

You can see it as soon as you come out, and occasionally there's a Mandarin-speaking staff member or even a dedicated translator. The customer service was a bit slow during pickup, and they only tried to sell me roadside assistance, which I didn't buy. Drop-off was frustrating; they showed me an invoice, and I noticed the price was $200 higher. I asked why, and after a long explanation, they said it was because the gas tank wasn't full. I had filled it up before returning, and only after showing the fuel receipt was the charge waived.

The counter staff patiently answered questions and provided a complete driving guide manual, which was very helpful!

Big company, great reputation!

They discriminate against Chinese tourists, serving foreigners first and have hidden charges.

The vehicles are relatively new, and the staff's attitude is nice.

Good vehicle condition, quick and simple pick-up and drop-off procedures.

A reputable big company. Their branches are located within the airport, so no shuttle is needed. Picking up and returning the car is very convenient.

The price is reasonable compared to other companies, and the service is okay.