YESAWAY CAR RENTAL REVIEWS IN NEW ZEALAND

The car was decent, but the service was terrible. There were some unexpected issues, and we had to return home immediately, so we had to return the car in another location, which cost over 2000 yuan. Additionally, the 20-dollar airport shuttle fee was frustrating. The staff at the rental office were only interested in taking photos and endlessly documenting everything. We needed help with our luggage due to our physical condition, but were ignored. The service attitude was very poor.

The first car broke down in dangerous circumstances. Complete electrical failure which affected break and steering systems and rendered the car undrivable. Road side assistance took 7 hours and replacement car 24 hours. The whole process had financial implications for us. After I returned the second car YESAWAY advised that I had additional money to pay as petrol tank on first vehicle was not full as per agreement. Given the car had broken down causing me hugh cost and inconvenience and was probably not roadworthy when they hired it to me is a bit rich. Having taken the money they will not respond to my emails.

Great service attitude

Unreliable! The contact information provided by the platform was incorrect, which made it impossible to reach them upon arrival. The platform's customer service and local 'guides' were of no effective help. Eventually, with the assistance of local Chinese residents, I managed to find the pickup location. When I later contacted the platform to report the issue, both the platform and YESAWAY refused to take responsibility.

Good

Good

I love that I received the car I booked and it wasn't a "similar vehicle". Big ups for that!

The booking process was extremely easy and picking up the car through the provider was also easy!

Very helpful staff especially when I left m,y cellphone in the car.

No problems at all with the rental and the service received. I think the tyres on the vehicle need to be checked. When refuelling, I noticed they were a little bald.

Car was old and too small. uncomfortable to sit. Not used to driving old style.

The window had an issue and wouldn't roll up, but it was fixed promptly, and they proactively offered a replacement vehicle.

Satisfied

The South American guy who picked us up was very enthusiastic. He arrived shortly after we called him once we got our luggage.

Very satisfied, thumbs up! Highly recommend!

Great, smooth communication

Very satisfied

There were issues while refueling the car. The pump kept shutting off, and fuel splashed all over me. Because of this, it was impossible to tell when the tank was full. I'm glad I only rented the car for two days. Overall, it was a very disappointing rental experience. Just sharing my honest feedback (negative review).

Very satisfied!

Very satisfied, extremely satisfied. The staff were kind and friendly, just like family.

Very professional, no unnecessary chatter.