YESAWAY CAR RENTAL REVIEWS

We got to Phuket 7:40pm and the counter was closed. Had to call to meet the agent who was at the carpark. Fast and quick getting the car. BUT be very careful to inspect the vehicle for damages and point out every dents as on return they will try find something wrong to charge you. I had taken a video and luckily the previous client left their Invoice in the car and managed to prove the damage was already there before us. Vehicle well cleaned and in good condition.

Quick hassle-free booking. Good rates.

My call from the airport was answered immediately, and the pickup was around ten minutes later - I was driving away in the car within 30 minutes of calling. Staff were polite and friendly, car was clean and economical

Car was in very poor shape; it was missing a rim cap, interior was stained, floor was not vacuumed, exterior was not washed, provided usb cables were broken. Pick up location was inaccessible and in absolute decay. The lady at the front desk was great. Will not be using yesaway again.

The shuttle pick up from the airport was a little delayed, however our flight was also delayed which may have caused a bit of confusion. The customer pick up service was courteous. He had completed the paperwork and the vehicle inspection prior which eased the time spent checking the vehicle. I did a cursory inspection. The vehicle was clean, spacious and although it was a bit dated, this was not a problem as it worked perfectly for our needs. The vehicle drop off was smooth and we were dropped off by shuttle at the airport without any issues. I highly recommend Yesaway for future car hire. Thank you

The booking platform was easy to use; the price factor was a plus for me. The vehicle I booked worked perfectly and it was as described on the booking site. I was concerned when I did not receive follow up communications about my booking, however communications eventually came through as my travel dates got closer. I can recommend Qeeq for future travel and vehicle bookings, and their pricing are a bonus! Thank you

Though it was a cheaper option, I don't think I would rent a car through YESAWAY again. The car we got was very old, the nav and controls were in Japanese and we were told they couldn't adjust it, the electrical wasn't good, and the car's battery died after we parked. We did not leave the lights on, the doors were closed, and everything was locked but the battery died. I wouldn't trust renting through them again especially in a country like New Zealand where you could travel for many miles without hitting a town. The customer service was nice, but I wouldn't be comfortable renting a car through them again.

The car was very dirty, lots of scratches marks and bumps, there was a large hose bucket and wash gear in the boot of the car, it was well passed at service state and the fuel consumption probably because of this was very bad, We were misinformed as it said the pick up and drop off was at the airport when in actual fact being there was no courtesy bus we had to get a taxi and an Uber with a total cost of $75 all in all we may as well put that money together with the cost you charged and gone with a decent reputable company and picked it up at the airport

good experince

thank you staff for helping

They rang me to say the shuttle was on the way to pick me up, smooth pick up of car, polite and efficient. Toyota yaris was great for 2 of us. Very happy.

Easy platform to use, clear on options available.

More attendance staff to introduce the car conditions and pre-inspections with the clients,

Very easy and hassle free process of getting the car from the team. Minimal documentation work as well and quick handover of the car at the Phuket airport. Everything good about the car as well. They gave me a Toyota Vios as promised. Also the return of the car was easy. Very good car rental for your next trip!!

Very good and easy app to use.

Car smelled of cigarette. I was told that there was airport transfer to the car park, but there wasn't, so I had to pay 2x Uber of about $30 each out of my own pocket. I paid $800 bond deposit that should have been refunded within two weeks of car return, it is now over three weeks and I'm still waiting, with no help from QEEQ and no response from the car supplier.

Tianyicars Rental provides second-hand cars imported from Japan, which have already been driven for over 100,000 kilometers. The car's condition is poor, and the seats are heavily stained. Yet, they require renters to ensure the car is clean upon return and warn that a cleaning fee might be charged. The platform indicates that Zhima Credit can be used as a guarantee, but the car dealer still forces customers to provide a photo of their credit card. If the rental time is in the evening, they charge a late service fee of 50 NZD.

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All good, many thanks

Affordable prices, good car condition, enthusiastic and attentive service, highly recommended!

Excellent

Good and user friendly

Thanks for the car. I had to drive without music (only FM at times). Bluetooth is not there in the card, usb cable was not detected for any of our phones. Others than that, nice experience.

Everything went well. We rented a very basic car and that's what we got. It drove well and I enjoyed using it

So far so good

The car was as advertised and very clean. On pickup the staff member was solo and took a bit of time to process the customers waiting but I wasn’t in a hurry (had I been trying to make an appointment this may have been an issue). The staff were polite and professional. The car return was very quick comparatively. Do take note of where you exit the rental yard as mapping systems don’t recognise the exact driveway and getting back took a bit of trial and error to retrace my steps. Overall pretty good.

Easy platform to use and make payment. Rates were good.

Should be more generous if the car is returned later. I wrote the flight arrives 12.30 hs, the booking was made 12 hs, which is not possible to pick up a car, when the flight arrives 12.30 hs. Then all the extra hours were charged. Many other companies do not charge up to 3 extra hours!

My deposit on the credit card is still an open booking. Should be cancelled.