NATIONAL CAR RENTAL REVIEWS IN THAILAND

Acceptable

Regarding this instance, the unreasonable deduction of the deposit caused me losses and made me very angry. Your company's attitude, speed, and indifference in handling the matter do not protect customer rights and have destroyed our trust in your company!

The tires are in poor condition, the car skid and very dangerous. The pick up National counter representative is very rude and just leave my driving license inside photostat machine. Keep asking me to purchase insurance directly from them instead

kind and professional. I appreciate them speaking english fluently.

Could return at counter instead of departure level

Very friendly and quick pickup and return.

It was my first time using National, so I was extra cautious. When the car arrived, I took many photos and videos to record everything. The staff at the counter were very polite. During the car inspection, as with other rental companies, there were minor scratches on the car and wheels. The staff was very helpful and quickly documented the noticeable scratches and reassured me not to worry since I had photo records. Returning the car was also quick. The staff mentioned that the 10,000 ฿ deposit would be returned within a week, but it took two weeks for the bank to process the refund. I will definitely use them again.

I have used National earlier too and the cars given are usually new and are in great condition. The Phuket counter is very helpful. They replaced the car immediately on being notified of a weak battery.

I have used other platforms but find Easy Rentcars superior and more competitive. Also the customer care chat is prompt and solution worthy

Pickup and dropoff was smooth.

Good rate.

Very though checking damage on car before pickup

Good attitude, but both English and Chinese language skills need improvement. Communication relied on translation software, perhaps my English isn’t great either.

It's good, not bad

The service was good and I'm quite satisfied.

Friendly communication and excellent service

The service attitude is very good, quite friendly. However, we couldn't choose the car we had already ordered and had to reorder. It would be better to clarify this beforehand to avoid unnecessary issues.

Pickup and dropoff are very convenient, right inside the airport, simple procedures, highly recommended for trips to Chiang Mai.

Everything is smooth sailing.

The business hours are different from what was listed on the rental platform. After 10 PM, there's an extra charge, and the staff has a really bad attitude.

National always has lived up to their name.. very happy with my rentals

Excellent and very user friendly Love the e coupons

The car condition was good and clean. Quick pick up and drop off.