BUCHBINDER CAR RENTAL REVIEWS

Discovered unexpected charges on my credit card after returning home.

The rental company is not worth the good ratings. They downgraded the car I reserved. I booked an Opel Astra, but they gave me a Skoda Rapid. Do they think Chinese people are fools?

Buchbinder is the worst rental car company in the airport imho. They offered a much lower class car instead of the premium one we reserved. They stated that its actually a better car because its bigger in size. We ended up trying to cancel with a fee. I would never go with them

Had to wait for a long time to complete the formalities and pay for the extra Booster seats rented. The GPS took almost 45 mins as none of them were updated/ working. Even the last one finally taken did not work at all. Overall the time wasted in picking up lasted more than 90 minutes and cost me valuable time in Bratislava.

Very friendly and helpful Thank you Just not happy deposit has yet to be refunded it was a large amount to outlay and is primitive this isn’t released back immediately

Fine

The wait time was acceptable, but the staff's attitude was very cold and there was almost no service. It was far from the good experiences I've had with other companies in the past. No one inspected the car when we picked it up; they just told us the parking spot number and we had to find it ourselves. The parking garage required a card for entry and exit, but we weren't informed beforehand. We drove to the exit and couldn't get out, then asked someone else and had to return to the rental office to inquire about the card.

1. Our flight was delayed, and we were informed that our original vehicle was no longer available. We were required to pay an extra 18 euros per day to upgrade the vehicle, which does not comply with the contract terms. 2. The staff did not guide us to the vehicle, making it impossible to inspect the vehicle's condition on-site or to receive instructions on how to use the vehicle.

The procedures were relatively simple, but efficiency was a bit slow

Be careful, the staff makes a photocopy of your credit card (both side!!) make sure you cover up your CVV code... or tell them not to copy your card

I wanted to drive a Mercedes Vito but was disappointed. They gave me a bigger 9-seater Ford instead, which had more luggage space. It was acceptable!

It was a great experience!

Overall, it was okay. The car was new, having just over 10,000 kilometers on it. The vehicle was in good condition. However, the customer service insisted on adding insurance when we picked up the car. We initially chose the secondary insurance, but they said German roads are narrow and that even if we didn't hit someone, others might hit us. We had to add an extra €198 for insurance. They also recommended more expensive cars like BMW, even though we repeatedly declined. This was quite uncomfortable. The car pickup process took almost two hours, likely because the rental company is small. It might be considered big in Germany. Returning the car took a long time as well since it was hard to find the return location. Most major rental companies are at the train station, but this company's prices were reasonable. In the US, we never encounter such issues. After landing, rental companies are inside the airport, and you can get the car quickly. Germany's process is slightly more complicated. However, returning the car was quick. After handing over the keys, they checked the car inside and out, including the fuel. It was a fast process. Thumbs up for that.

Rented a Mercedes, got a Skoda. What a 'same level' substitution.

The car was fine. The Buchbinder staff could not give me a "BMW" or similar because they only had Ford.

My friend was driving and accidentally scratched a small part of the car's front right corner. There was no deformation, but the rental company still charged us 870 euros. Even with high labor costs in Europe, 870 euros is exorbitant. The charge should be reasonable; it feels like they took the opportunity to overcharge us.

When I received the car, the office worker told me that the Ford car will delivered instead of the Mercedes and that it had better specifications and said that she upgraded the car category but I was surprised that the car's specifications were much lower than my expectations. It has no rear seat conditioner or rear windows (we could not be open it) and no Rear cameras that now come as standard, but on the other hand the car was new and has good space .

Thank you

Got the car with very Slovenian number in Austria So I was stoped in every police and border stop

Service staff recommended purchasing unnecessary products

Vehicle condition is not correct, brakes are bad!

Yes. They chagred me a 100 dollars extra at the end of the trip. Still don't know why? Tony

Worked great.