BUCHBINDER CAR RENTAL REVIEWS

The service was provided by a nice guy with good English communication skills. Since we picked up the car early, there was no need to queue and the process took less than 10 minutes.

The staff didn't seem friendly or proactive. When I asked why the car differed from my reservation, they responded that they didn't know because I booked online.

They forced me to pay an extra 300 Euros for insurance, claiming it was mandatory to guarantee with a personal VISA chip card. I contacted the after-sales service of the rental platform immediately, but to no avail, so I had to pay.

Reception staff were not very patient with customers.

The service was good. I thought a small rental company might cause trouble, but everything went very smoothly.

Good vehicle, satisfactory service

Decent

The front desk staff of this company was extremely rude, and the process for renting a car was very disorganized. What is even more outrageous is that they charge an exorbitant car cleaning fee: 60 euros (including tax) for a Golf. Additionally, if you do not refuel the car fully, they charge three times the market rate for the fuel. I highly recommend not renting from this company. Opt for well-known brands like Europcar, Sixt, or Hertz instead.

Poor English skills

Overcharged

Very good attitude

The service in Europe is better than in the US; they have a sense of service.

Waited in line for over an hour

Good service and attitude

The attitude of this company is extremely bad. They do not accept magnetic stripe credit cards and do not inform upfront. I purchased full insurance, but they still charged me 1200 euros as a deposit. They also charge 45 euros for cross-border service, very greedy. I tried to negotiate with the rental platform for a refund, and it's been 7 days without any response. Later, I went to HERZ and was very satisfied. A 9-seater Mercedes for less than 400 euros for 3 days with full insurance, with a prepaid fuel charge of a bit more than 200 euros. When returning the car, the inspection staff falsely claimed that 45 euros of fuel was missing, even though the tank was full. I went to the HERZ counter, showed my refueling receipt which confirmed a full tank, and they said I had done the right thing and would verify it at the counter.

This car rental company barely had any of the reserved models. Several of us booked Volkswagen Passat station wagons, but we were given Opel station wagons instead. Their attitude was very firm, saying that's the only car available. Even after trying to coordinate with the rental platform, nothing changed. It's unacceptable to bait customers with lower-priced Volkswagen cars and then provide something completely different. If possible, I would give a negative rating. One wise friend who didn't choose this company got the car he reserved even though he picked it up later. Infuriating! Also, we saw a low tire pressure warning on the dashboard. The desk staff tried to brush us off by saying it was because of the winter tires. We insisted on having the tires checked, and it turned out one tire was nearly half deflated. It needed to be reinflated. This desk staff could have put us in serious danger! Extremely irresponsible!

We rented a seven-seater car, but upon arrival, we were told they didn't have any and had to switch us to a nine-seater Ford, which no one dared to drive. They didn't notify us via email beforehand either... When asked about toll fees, we weren't informed that a nine-seater requires a higher grade of toll pass, causing us to buy the wrong one... When returning the car, they made us contact the toll company ourselves to correct it... This completely disrupted our trip and wasted our time.

Service was average, businesslike, and not very enthusiastic in solving issues.

Terrible experience. We purchased the full supplementary insurance, but the staff claimed it wasn't valid in Germany and persuaded us to buy an additional 350 euro insurance. Their German-accented English was hard to understand.

I had read some not-so-great reviews about this place on Google Maps, so I was a bit worried. But when I went there, there was no queue, and the staff was quite friendly. However, their strong German-accented English made communication slightly challenging. The process of providing an international driving permit, license, credit card, and passport was straightforward. Overall, my experience was very good.