THRIFTY CAR RENTAL REVIEWS IN NEW ZEALAND

Difficult to work out the drop off point in Greymouth as no signs visible as was actually inside the train station building. Apart from that GREAT.

Great on all fronts.

Picking up the car was very convenient. The reserved car seat was already installed, and they were very helpful in readjusting it due to the height issue. Returning the car was as simple as handing back the keys.

The counter staff was really friendly and was here to welcome me as I booked a car outside of the opening hours.

The counter staff were very polite and helpful. No complaints.

The insurance cost is 10 NZD more per day compared to other rental companies.

Picked up the car at the airport, very convenient. The vehicle was new, exactly what we booked, with plenty of backup cars available, so no need to substitute with other models.

Picking up the car at the airport was very convenient. The vehicle was new, and we got exactly what we booked. They had many spare cars available, so there was no need for substitutes.

The only thing that is annoying is the rude front desk staff of thrifty. Being a frontline of a company, he should be courteous and accomodating.

Car was not ready on time, I waited for about 20 minutes

the car i hired was supposed to be a toyota Rav 4 however i always seem to get "the OR Similar vehicle'' in my case a Mitsubish,i when i order in advance i expect to get the vehicle i request. Only Gripe on an otherwise enjoyable experience

Rental was smooth and car better than most rental i booked before...

Excellent customer service on pick up at Rotorua and return at Auckland Airport.

Fuss free process

予想以上に綺麗な車で驚きました。とても快適でした。

Very courteous and friendly staff. Very clean & today vehicle. (Free upgrade

Easy to use / book Great value for $$ Many Thanks

J'ai réservé dans cette compagnie au vu des commentaires et des notations. Tout a été parfait : l'accueil pour le pick-up et l'aide (je m'étais trompé de terminal), les explications, le véhicule, tout !

Déjà utilisé plusieurs fois et toujours parfait.

It would be better to briefly introduce the car operation during pickup and check the car condition together

Car was quite new and very clean.

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The Thrifty counter at Christchurch Airport was easy to find, and the car model was the Hyundai IMAX as originally booked. However, when switching cars in Wellington, they said the IMAX was unavailable due to an accident and provided a 12-seater Toyota Hiace instead. In Auckland, the Thrifty counter had a Chinese male employee named Hi Ming. The Caucasian female colleague asked him to assist us, but he delayed for a long time. When I asked him in Chinese, 'Do you speak Chinese?', he quickly responded, 'I can not speak Chinese'... Please, your company hired you to provide Chinese services, and this was very rude.

Perfectly smooth. The staff at the Dunedin Airport counter was awaiting my arrival and gave a free additional driver add-on for my partner. The car was mechanically perfect. Do check the condition of the car as they may not report small scratches or dents, etc. so take a photo and email them as evidence so that you won't get penalised when you return it or verify together with one of their staff, just like we did.

Process itself and price protector were great. Slightly irritating to have to confirm my credit card details for a second booking (cancelled the first one due to an adjustment and its refund was almost instant). All good in the end but the search function in the Android app was quite bad when it couldn't pick up the right rental station or the city itself. Cust svc staff helped by providing a URL to book. Android app is really unstable with many reboots.