THRIFTY CAR RENTAL REVIEWS IN NEW ZEALAND

Excellent customer service! They explained everything in great detail!

The staff verified everything according to the order and did not push for additional insurance.

The Zuzuche app and public account showed that the pickup was at the international terminal, but when we arrived at the counter, we were told that the pickup was at the domestic terminal, and we couldn't complete the paperwork first. We had to run back and forth, and it took us almost 2 hours to get the car. The instructions from Zuzuche were unclear and unprofessional.

Honestly, I can't praise it at all!

Like: Entirety of the hire process was easy and stress free
Dislike: N/A

Extremely quick, and the reminders from QEEQ beforehand were very thorough.

Like: Good renting price.
Dislike: Nothing in especial.

The procedures were simple. As long as you had the basic information, it was fine. The staff was very nice.

Pretty good, I booked a Camry and got a free upgrade to a Highlander.

1. They did not recognize the NZTA certified translation. They insisted on a different format from the QEEQ platform, which was just an A4 paper, even though the content was the same. In the end, they only glanced at it and handed it back to me. The service is far worse compared to AVIS and HERTZ. 2. On the day of rental, the Auckland domestic terminal was staffed by a lady who appeared to be of Indian descent. She greeted Westerners enthusiastically but was indifferent towards Chinese customers. 3. The Thrify website clearly states that they accept NZTA certified translations, so why was the Thrifty Auckland domestic rental point so difficult? 4. Despite the difficulties during pickup, the return process was relatively smooth.

No hidden charges, no Chinese service, unclear terms, car condition was decent, no return instructions, a bit troublesome

After getting off the plane early in the morning, you can easily see the Thrifty counter right outside the baggage claim area. I was probably the first one to handle the car rental procedures that day.

There are Chinese-speaking staff, but they said the full insurance we purchased is not accepted.

Communication was terrible. The interactions with the rental platform were shocking, and a relatively simple issue wasted over 3 hours of my time, leaving me very disappointed. Although the staff were very polite and genuinely tried to help, their competency was truly questionable.

Quick service, new cars.

Like: The cost of the car. Really liked the fact that we didn't have to pay for a relocation fee which usually is more than the cost of the rental.

Like: Free upgrade

Like: Nice, easy rental. New vehicle, friendly staff. Good price.
Dislike: nothing.

My order was switched to ACE. Here is my evaluation of ACE.

The service attitude was very professional, and the front desk staff were very humorous and fun.