“Christchurch - Lake Tekapo - Mount Cook - Wanaka - Queenstown - Kaka Point - Dunedin”
About Thrifty:10.0/10
Very good and convenient. The pickup and drop-off process is very quick. Thrifty also offers a pre-paid fuel service at a discounted rate. For example, if the local price is 2.55, you can pre-fill it for only 2.00. However, you need to manage the fuel level accurately when returning the car, ideally leaving about 10 liters. Keep in mind that low fuel levels can affect the car's performance.
“Everything was fine apart from the very long wait for the car”
About Thrifty:8.3/10
we waited for our car for nearly an hour, we were going to a wedding, and were on a schedule, which is why i booked the car online for ease of pickup. The counter staff were polite but obviously could not speed up the process, it caused us to be rushed and stressed.
Like: Easy to find the store at the airport, easy pick up and drop off. Cool staff Dislike: I've booked through easy rents with full insurance and thrifty didn't recognize it so we had to pay the bond to not pay the thrifty insurance! Unbelieveble! It was 250$ that we could have used in the trip and also almost the price of the whole rent with insurance. Now I need to wait 2 weeks or more to have my money back which I was planing to use now and I don't have it...
Tracy, the staff at Auckland airport counter, had a very bad attitude. The rental agreement stated that the car rental fee included the airport facility fee, but at pickup, the staff rudely claimed she couldn't read Chinese on the reservation and insisted on charging NZD $51.97 for the airport facility fee. Multiple explanations were still not accepted, and even emailing the rental company didn't help.
Very convenient. Unlike in the US where you choose from a row of similar cars, your car is confirmed early and you are directly handed the keys along with the parking slot number. The only downside was that we arrived half an hour before the scheduled time and were told to wait until the exact time to get the car.
The service was generally fine, but the procedures were overly rigid, making some steps unnecessarily cumbersome. For instance, they required seeing the original Chinese driving license and the credit card must have the owner's name. The most unbelievable part was that they switched our car at the last moment because the boss suddenly needed it.
The service was excellent. Although I bought insurance on QEEQ, they still try to sell you their own at pickup. The difference is that the one bought locally doesn't require an advance payment, while the one bought in China does. Since I had an intercity drop-off, they also tried to sell me an option for a fuel-empty return, which you can choose based on your preference.
Like: Easy quick transaction Dislike: I understand that being 70 years old could result in higher rental fees. To avoid this I arranged for one of my daughters to do the driving. This is the first case of age discrimination that I have experienced since qualifying for a Gold Card.
The staff in Christchurch were not very friendly and were quite picky. They said the passport translation provided by QEEQ didn't have a stamp, so they didn't let me drive. My companion had to drive 2000 kilometers alone, which was very exhausting.
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Jerry Lucas
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View more >Dislike: I've booked through easy rents with full insurance and thrifty didn't recognize it so we had to pay the bond to not pay the thrifty insurance! Unbelieveble! It was 250$ that we could have used in the trip and also almost the price of the whole rent with insurance. Now I need to wait 2 weeks or more to have my money back which I was planing to use now and I don't have it...
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View more >Dislike: I understand that being 70 years old could result in higher rental fees. To avoid this I arranged for one of my daughters to do the driving. This is the first case of age discrimination that I have experienced since qualifying for a Gold Card.
Frederica Anne
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