A RENTALS CAR RENTAL REVIEWS IN NEW ZEALAND

Acceptable

The staff is very polite and even make me aware of the traffic rules, Do’s and Don’ts, safety etc. They went through with me in great details and ensure the car is in good condition. The staff even speaks my language.

Easy to use and I could compare prices from different providers.

Very satisfied

Dissatisfied, took too long

Superb! Highly recommended! Besides being very cheap, the staff were extremely friendly and patient. We arrived late, but they specially arranged for someone to pick us up and give us the car. Everything went very smoothly.

good car and good staff. very well service.

good car and good staff. very well service.

No staff accompanied me for the car inspection when I picked up the car. The inspection was meticulous but tricky. For someone with no car rental experience, this could be costly. Even with full insurance, this is not how it should be done. I was lucky my friend took many photos during the inspection, otherwise, I would have had to pay for damages caused by previous renters. The rental company is poorly managed and communication is problematic! Staff kept asking for my credit card information via WeChat, saying they forgot to register it in Christchurch! Customer service was unhelpful!

Very friendly customer service. 100% recommend again

We were very happy that after arriving in New Zealand, a company employee picked us up from the airport at noon. This made it easy to get a basic understanding of the local area. The store did not push insurance on us, only provided necessary reminders, which was very helpful.

Very good！ Nice people Nice Service！ Brand new car！

Thanks

A bit of communication lost, but great for Asian market. It would be great to know what amount if bond would be needed. Overall great car and service.

N/A

Very satisfied, a staff member will pick you up at the airport before the car rental and take you to the store for traffic regulation training to ensure safe driving. You don't have to worry about finding the rental location at all. This service is much better than what we experienced at Herz in North Island. When we returned the car to the store, they also took us to the airport. So, don't hesitate, choosing A Rentals is the right choice.

Eli was very professional, friendly and helpful! I highly recommend their services.

Easy Car were very helpful with the online communication platform - I was VERY impressed! Every question was answered and they had the best deals! Very happy with the services offered! I would use again and highly recommend to others. Thank you!

The car's quality is good.

Pre-trip communication via WeChat was convenient, but upon arriving in Christchurch to pick up the car, it turned out to be from an agent, not A RENTALS. The agent was only responsible for providing the vehicle and did not handle any other issues. All questions had to be addressed through WeChat, which was particularly problematic when we encountered issues while picking up the car and had to wait for responses via WeChat.

This rental company specifically targets Chinese customers. It's a bit far from Queenstown Airport. They first took me to their office and gave me a car that was supposedly brought from elsewhere. The car had severe wear and tear on the rear. Then the staff took me for a few rounds and told me I wasn't familiar with the roundabouts and suggested I pay NZD 40 for a 20-minute training session. When I refused, they didn't give me the car and didn't issue a refund either. Because their office is in a remote area far from the airport, and there were no taxis available, I had to pay an equivalent Uber fare of NZD 20 to get back to my hotel. When I complained to the rental platform, they couldn't resolve the issue or refund me either. Just a reminder, I've been driving for over ten years. Yet they refused to give me the car claiming I wasn't familiar with roundabouts. Being in an unfamiliar foreign place, I got scammed by this rental company.

Ace rentals rep very friendly and helpful

Very friendly staff.

The staff at car pickup were very responsible and even took us for a spin to get familiar with the vehicle and right-hand drive!

Very good, more flexible than the QEEQ platform, added one more day and paid on the spot.